Service Desk Agent I

Midrand, Johannesburg, South Africa

Job Description

iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric approach, and a passion for IT support, we encourage you to apply.

What youxc3xa2xe2x82xacxe2x84xa2ll do:

  • To act as the first point of contact between customers who need technical and consumable support, resolve simple problems, and escalate unsolved problems to the Operations Manager. xc3x82
  • Effective First Line Call Management.
Your Expertise:
  • Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes. xc3x82
  • Applies experience and skills to complete assigned work within own area of expertise. xc3x82
  • Works within standard operating procedures and/ or scientific methods. xc3x82
  • Works with a moderate degree of supervision.
  • Function-related experience: xc3x82 1-2 Years.
  • 1 - 2 Yearsxc3xa2xe2x82xacxe2x84xa2 experience in a Service Desk Environment.
  • 1 - 2 Yearsxc3xa2xe2x82xacxe2x84xa2 experience in an ICT service desk environment Leading teams.
  • Other experience: xc3x82 0-1 Years.xc3x82
  • Soft Skills are essential.
  • Customer Service experience is essential.
  • Problem-solving skills required.
Qualifications Required:
  • Managed Print knowledge and Technical Background
  • Systems management xc3xa2xe2x82xacxe2x80x9c EOH Systems Management
  • Essential Qualifications:
  • Grade 12
  • A+, N+
  • Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)
  • Preferred Qualifications:
  • Technical IT Qualification
  • HP Knowledge/ Certification will be preferred
Other information applicable to the opportunity:
  • Permanent position
  • Location: Midrand
  • Work environment: Office - High Pressure
  • Physical Demands: Sitting, Bending, Walking. Computer work
  • Travel: To the office
Why work for us?
  • At iOCO, we believe anything is possible with modern technologyxc3x82 we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.xc3xa2xe2x82xacxc2xaf
  • Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.xc3xa2xe2x82xacxc2xaf
  • By joining IOCO you will have an open invitation, axc3x82 place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.xc3xa2xe2x82xacxc2xaf
  • Wexc3x82 encouragexc3x82 diversity and work culture; and Setting U up for Success! #SuuS

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Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Midrand, Johannesburg, South Africa
  • Education
    Not mentioned