Service management is a customer facing function that refers to the entirety of activities, directed by policies, organised, and structured in processes and supporting procedures that are performed by Reflex Solutions to design, plan, deliver, operate, and control technology services offered to our customers.
Service Management embodies the core of service delivery - its value as defined by the customer of the service. Service Management is everything we do and must in some way contribute to the value expected by our customers. This includes the processes we utilise, the infrastructure that supports these services, improvements to these processes and services, as well as the implementation of industry best practices.
Face to face meetings and productive dialog with our customers is essential if we are going to truly understand what they value in the services they purchase from Reflex Solutions. This goes beyond the specific functional requirements and should include questions to clarify the business outcomes the customer is seeking, whatxe2x80x99s most important to them and their preferences and perceptions regarding the services and the processes that support these services.
Duties and responsibilities:
Customer first xe2x80x93 Net Promoter Score (NPS) and Customer Satisfaction (CSAT)
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