Job Description

Job Summary What you'll be doing

• Design and deliver training programs across front office, housekeeping, and guest services
• Coach and mentor supervisors and managers in preparation for succession into key roles
• Identify and develop high-potential staff for leadership pipelines
• Conduct skills gap analyses and align training with operational and brand standards
• Standardize training materials, SOPs, and competency assessments across properties
• Partner with HR and Operations to support performance management and career development initiatives

What you'll need

• Diploma/Degree in Hospitality Management or related field
• 5 - 8 years' hotel management experience, preferably as Rooms Division or Operations Manager
• Proven experience in staff training, mentoring, and performance development
• Knowledge of housekeeping standards, front office systems, and guest experience management
• ETDP/SETQAA or facilitator/assessor certification is advantageous
• Valid driver's license and access to a car (travel to multiple sites required)
• Clear criminal record
• Grade 12 certificate and further education diploma

Skills & Competencies:

• Strong leadership and coaching ability
• Deep understanding of hotel operations and service standards
• Excellent communication and interpersonal skills; presentable and able to engage effectively with staff at all levels
• Organized, proactive, and able to manage multiple properties or training sites
• Results-driven with excellent administrative and reporting skills
• Passionate about people development and long-term talent growth

What is in it for you?

• Competitive salary with provident fund contribution - R30 000 to R35 000 CTC per month based on qualification and experience with provident fund contributions.
• Opportunity to make a measurable impact on staff development and service excellence
• Exposure to multiple hotel properties and operational functions
• Career growth opportunities within a leading hospitality training environment

A Few Things to Know

• This position reports to the Training and Development Manager
• Extensive travel across Gauteng to different client sites is required

Ready to Apply?
Click Apply and please complete your application in full.
If you don't hear from us within 3 months, your application was not successful. However, we may contact you for other roles in the future (with your permission).
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