Job Description

Qualification:

• A relevant IT qualification (A+, N+, MCSE or a combination thereof).
• Microsoft Office Specialist (MOS) Master 2010 Certified
• Will hold an ITIL qualification and quantifiable experience in all aspects of service delivery.
• Microsoft Windows 10
• Microsoft Office 2016 and Microsoft 0365
• Microsoft end Point Manager admin centre (or other Management solutions)
• Apple and Android products (Tablets/Phones)
• Printing solutions (desktop and MFD)
• Active Directory and Exchange
• Mimecast email management
• SCCM (reporting, collection management, log analysis)
• Worksite DMS (or other Document Management Systems)
• Expert, CMS, Interaction
• Encryption software
• Video conferencing (Polycom or Tandberg)
• Intermediate experience in networking

Experience

• Personally resilient to manage demanding customers at all levels, highly customer service focused with excellent communication and negotiation skills with strong analytical, planning, and process implementation skills with a passion for quality
• Experience of working collaboratively with others to achieve success
• Experience of working at both 1st/2nd line in a busy professional services environment, supporting 500+ customers.
• Should have 5 years experience working in a managed services or similar IT environment and possess a high level of customer service, technical skills and multi-tasking
• Logging and updating all queries within the ticket logging system for tracking and audit purposes, in line with set procedures
• Facilitate repairs of faulty equipment
• Setup IT equipment required for boardroom meetings, video conferences and external client meetings where required
• Managing, owning and being responsible for all IT first/second line support issues for customers

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.

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