Job Description

Senior Sales & Operations Consultant
Location: Cape Town (CPT)
Salary: R25,000 CTC
Overview
An established services business is seeking a Senior Sales & Operations Consultant to manage client bookings from quotation through to successful service delivery. This role requires a highly organised individual who can balance client-facing responsibilities with operational coordination, ensuring accuracy, service excellence, and smooth execution of complex bookings.
Key Responsibilities
Manage end-to-end bookings, ensuring all services are accurately captured and executed
Handle telephonic and email booking requests with speed and precision
Prepare and issue quotes within agreed turnaround times
Maintain accurate records of all client communication and bookings
Coordinate with operational teams, drivers, and guides to ensure seamless delivery
Prepare detailed operational documents with clear instructions for service delivery
Ensure pre-payments are received where applicable
Manage changes to bookings and communicate updates to relevant teams
Participate in a rotating standby roster, including after-hours, weekends, and public holidays
Minimum Requirements
5-10 years consulting experience within the tourism, transport, or service industry
Strong verbal and written communication skills in English
High level of computer literacy
Professional telephonic and written communication skills
Valid Code B driver's licence
Own reliable transport
Advantageous
Tertiary qualification in Tourism, Operations, or a related field
Sales and client service experience
Guiding or on-the-ground operational experience
Key Skills & Attributes
Excellent organisational and time-management skills
Strong attention to detail
Ability to multitask and work accurately under pressure
Client-focused mindset
Strong problem-solving ability
Confident interpersonal and coordination skills

Skills Required