Senior Reservations Consultant
KwaZulu-Natal
Durbanville, Cape Town, South Africa
Job Description
A purpose-driven travel network is looking for a SENIOR RESERVATION CONSULTANT to join their team
Their lodges are handpicked for their uniqueness, remote beauty, and commitment to protecting Africa's wild places.
Candidate Requirements:
- A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
- Experience in reservations and PMS systems
- Strong grasp of rate structures (rack, STO) and booking platforms
- Excellent communication and client service skills
- Detail-oriented with solid admin and payment tracking abilities
- Knowledge of travel logistics, especially for remote African destinations
- Team player who collaborates across departments
- Some understanding of Namibia and Mozambique
- Respond promptly to all reservation-related emails and calls.
- Maintain organized reservation records and guest history files.
- Understand room types, activities, facilities, and competitor offerings.
- Provide accurate travel logistics guidance for remote destinations.
- Quote and confirm bookings with correct rates and charges.
- Ensure deposits are received within 14 days of booking.
- Monitor and follow up on outstanding payments.
- Flag payment issues to the Reservations Manager.
- Maintain a professional, positive attitude with clients.
- Liaise with operations for client needs and logistics.
- Pass sales leads to the Sales team.
- Flag special requests or potential issues to the Reception Manager.
- Support special projects as needed by Reservations, Sales, or Marketing teams.
For more information please contact:
Dominique Kalivitis
Skills Required
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Job Detail
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Job IdJD1510178
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKwaZulu-Natal Durbanville, Cape Town, South Africa
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EducationNot mentioned