Job Description

Senior Programs Associate

Department: EasyBuy Program Management

Employment Type: Permanent - Full Time

Location: South Africa

Description

Job Location: Johannesburg, South Africa

The team you would join:
The Programs team works alongside the other units in the business to reshape critical business processes across and drive digital adoption in the organisation. They are involved in project/pilot management, business process management and continuous improvement while providing insights and data recommendations to the operations.

About the role:
The Senior Program Associate will work closely with the Operations and Sales teams to ensure the seamless execution of processes in the field and to help work on any technical issues both on the hardware and software side of the field activities. They will also ensure proper management of the logistics surrounding the Easy Buy business in the Country. This person will be travelling to the field occasionally (~20% of the time)

What you would be expected to do: * Domain knowledge - Project Management

a. Develop & assess the project plans
b. Monitor and Evaluate project plans
c. Plan and coordinate project implementations
d. Draw insights from project data * Schedule and organise meetings and maintain agenda

• Ensure technology is used correctly for all operations
• Handling System administrative activities

a. Creation/editing of users, pricing groups, SMS setups, archiving of inactive Agents,
resolving system related user issues as required * System related technical issues

a. Escalation and follow ups on resolution of Agents system related issues
b. Suggests software improvements or process changes
c. Raises tickets to Business system team and follows up on resolution * Product Replacements

a. Refurbishment of EB DTV faulty components
b. Screening and troubleshooting of faulty components
c. Reports and keeps track of every single repair or refurbishment done
d. Ensures periodic communication is executed with repairs stakeholders across the
globe * Logistics - Work with Marketing & Operations in;

a. Procurement of Agents tools and materials
b. Shipment of Agents material and coordination with ABMs
c. Reception and shipment of replacement components to ABMs/China for diagonisis
d. Shop/Branch coordination on repairs and replacements * Training - Work with Training & Knowledge team

a. When requested participates to Staff/Agents trainings providing technical assistance
or help to field staff
b. Transfer Easy Buy operational knowledge to employees requiring extra guidiance * Field visits

a. Ensures field visits are done on a monthly basis at least
b. Gets feedback from Agents/ABMs/RBMs on issues faced in the field
c. Reports feedback and ensures follow ups are acted upon * New products testing both in the office and the field. He / She will be tasked in ensuring all

tests for the new products release both hardware and software functionalities. * Building strong commercial relationships with external vendors e.g. software companies,

paytv organisations etc. * Conducting field pilots for the new products / services in the field after testing.

• Conducting Surveys of the tested products. They should be able to collect comprehensive

feedback from all the stakeholders concerned during the test period and generate a detailed
report on the same. * Sales Booklet management - Collection & Digitalization ( e.g. issuance and

collection of the booklets signed by customers). They should work hand in hand with Shop managers across the country in collecting signed contract books and do
reverse logistics from the agents back to a central warehouse for archiving. * Work with Cross functional teams to ensure business goals are achieved.

You might be a strong candidate if you:

• Bachelor's Degree preferred, or its equivalent will be considered with additional 3-4 years of relevant experience
• Project Management Professional, Associate in Project Management, Program Management Professional (PgMP) Certification or its equivalent will be an added advantage

Desired Characteristics

• Have excellent people skills and ability to work with stakeholders with different working styles, priorities and communication styles.
• Have the ability to evaluate prioritisation of tasks and projects on the go and work on high-impact-low effort items first.
• Have problem-solving ability and fix what's broken mindset
• Have excellent attention to detail, and also aware that the difference between an xe2x80x9cOkxe2x80x9d and xe2x80x9cExceptionalxe2x80x9d job lies in how much you can spot and work on the important minute details of your tasks.
• Excellent issue-tracking and resolution skills over long periods of time
• Able to handle multiple tasks at the same time without errors and mistakes.
• Can clearly and straight to the point communicate fluently in both written and spoken English and other local languages.

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry.
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic people who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.

We place great importance on sustaining a diverse, inclusive work environment.

We believe that diversity (of race, gender, sexual orientation, religion, ethnicity, national origin, personality type, perspective, and all the other fascinating characteristics that make us different) enriches innovation and our competitiveness in the market.

We strive to ensure diverse perspectives inform critical decisions, and we actively work towards ensuring all our employees feel like they belong. We also know that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.

Sun King recruits, employs, trains, compensates and promotes individuals based on experiences and demonstrated job performance, regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, disability, or any other protected characteristic as established by law.

Sun King