Job Description

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The Operations Manager will oversee outsourced property and utilities services for a leading national information and communications technology services provider in South Africa with one of the largest property portfolios. This includes supervising the management of the following:

• Property Leases including estates management, data administration, client accounting, acquisitions, disposals, lease renewals, re-gears, town planning and valuation

• Management of Utilities involving municipal transactions and resolution of disputes (Electricity/Water/ Rates and Taxes/ Sanitation, Refuse, Levies)

• The Operations Manager will also have strong financial experience with a strong background in analysing and reporting on financials.

Responsible for all aspects of the account including; Quality of service, Client satisfaction, Team leadership and development, Provision of industry insight and innovation in support of the Client leadership team, Facilitating access to the Company's range of service offerings, commercial management of the account .

All the functional lines dedicated to the account report to the Operations Manager.

Operational Delivery:

• Implementation, performance and compliance for all contracted services. Ensure that the commercial framework for the contract is maintained

• Work with account delivery teams and functional heads to improve process efficiency and reduce risk and cost to the Client & Company alike.

• Develop and actively support cost optimization initiatives to deliver projected and targeted savings in year.

• Ensure the smooth integration and performance of accounting and financial reporting services dedicated to the client account, both with respect to client facing financial reporting and the integration of internal financial P&L management

• Maintain overall responsibility for team hiring, training, compensation, performance tracking and satisfaction of employees

• Create effective partnerships across the different functions and with other strategic partners, driving an integrated and simplified approach to end to end service delivery

• Communication channel for the escalation and resolution of issues where there may be challenges in resolving within the function for the Company and the Client

Continuous Improvement

• Understand the Clientxe2x80x99s business and operations to ensure that services dovetail seamlessly into the organisation. Identify where existing services or processes require re-engineering, or where the implementation of best practice could deliver business benefits.

Client Stakeholder Management

• Build and maintain regular communication channels with the Client stakeholders to support the consistent delivery. Maintain regular communication across functional teams to ensure service alignment with the Clientxe2x80x99s strategic agenda and providing the Client with insight and opportunities.

• Chair regular performance reviews (e.g. Strategic Supplier meetings) between the Client stakeholders and the Company, reviewing relevant operational metrics (including, relevant Service Levels, Customer Satisfaction, Value Add metrics), identifying areas for improvement and ensuring alignment between contract goals and the Client strategic agenda.

Thought Leadership

• Provide access to the latest industry best practice and innovation, thought leadership and available benchmark data to assist the development and delivery of their strategic initiatives and ongoing evolution.

• Facilitate access to the Company's range of service offerings to support the Clientxe2x80x99s business transformation or cost reduction initiatives.

Requirements

Advanced business knowledge, especially in the property industry and associated financial markets backed-up by at least 10 years corporate real estate experience.

Experience in client engagement is critical.

Experience in managing people is essential, a business degree would be a strong recommendation.

Imperative for strong financial experience with a strong background in analysing and reporting on financials. CA(SA), CIMA qualifications is recommended.

Working knowledge of SAP will be advantageous.

Ability Recruitment