Job Description

Location:

Johannesburg or Cape Town

Reports to:

Reservations Manager

Company:

Wilderness

Are you detail-oriented, passionate about travel, and thrive in a fast-paced environment? Join Wilderness as a Senior Operations Specialist and play a pivotal role in delivering seamless luxury journeys across Africa!

About the Role

As a Senior Operations Specialist, you'll provide comprehensive operational and administrative support throughout the booking lifecycle, working closely with Travel Designers. From the quoting stage to post-travel file archiving, you'll ensure every detail is managed, supplier relationships are strong, and guest experiences are flawless.

Key Responsibilities

Sales & Booking Lifecycle Support:

Collaborate with Travel Designers from quoting to completion, ensuring operational accuracy and continuity.

Agent/Guest Engagement:

Engage directly with agents and guests to collect and manage all required information, ensuring it's accurately captured and communicated.

Supplier & Service Coordination:

Act as the main contact for suppliers, reconfirm services, manage special requests, and coordinate value-adds for VIP guests.

System & Documentation Management:

Maintain up-to-date booking information, upload documents, and compile itinerary materials for review.

Financial & Payment Support:

Manage supplier invoices, payments, and ensure all services are paid prior to travel.

Guest Journey Support:

Monitor guest travel, resolve in-country issues, and archive booking files post-travel.

Product Knowledge:

Stay current on Wilderness camps and experiences across Southern & East Africa, and attend regular training to deepen destination expertise.

Systems & Technology:

Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

Candidate Profile

Qualifications:

Matric with Maths (Standard Grade or higher); tertiary qualification in Travel & Tourism or Hospitality.

Experience:

4-5 years in a senior reservations operations role; proven experience in customer service, familiarity with TourPlan and Microsoft Office.

Skills:

Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills

Personal Attributes:

Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.

Why Wilderness?

Join a passionate team dedicated to conservation and luxury travel. Deepen your expertise through ongoing training and familiarisation trips. Be part of a company that values initiative, accuracy, and going the extra mile.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word 'Hi' to +260761166303