Job Description

About Us
Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.
We're not fussy - if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!
About You
Are you a versatile IT professional looking for a role where you can make a significant impact? We are seeking an experienced Senior IT Specialist to assist in managing and supporting all IT operations at our office location. This role requires someone who can handle everything from help desk support to high-level network management and project implementation, while collaborating closely with the IT Manager. If you are ready to take on this challenge and assist in driving our IT initiatives forward, get on going and apply!
Responsibilities
Comprehensive IT Support

• Provide technical support to end-users for hardware and software issues at all levels.
• Manage and prioritize help desk tickets, ensuring timely resolution for all office IT needs.
• Maintain accurate records of support requests and solutions.
• Managing user lifecycle.
• Administering productivity suites.
• Managing permissions, groups, shared drives.
• Ensuring minimal downtime on warehouse-critical systems.
• Coordinating shift-based IT support if needed.

Network Management

• Oversee the installation, configuration, and maintenance of network hardware and software.
• Monitor network performance and security alerts, implementing necessary upgrades and patches.
• Ensuring compliance with policies
• Managing firewalls or security tools.
• Troubleshoot and resolve network issues to ensure optimal performance and reliability.

Project Leadership

• Collaborate with team members to design and implement innovative IT solutions for ongoing projects.
• Plan and execute IT-related projects, ensuring alignment with business objectives.
• Provide technical expertise and support throughout the project lifecycle.
• Be in partnership with the IT manager to shape IT strategy and operations.

Asset Management

• Maintain an inventory of all IT assets, ensuring accurate records of hardware and software.
• Track the lifecycle of IT assets, coordinating with relevant departments for timely upgrades and replacements.
• Ensure proper disposal of obsolete or damaged IT equipment following company policies.

Documentation

• Creating SOPs.
• Maintaining IT documentation.
• Contributing to IT policies.
• Improving internal processes.

Procurement Assistance

• Assist in the procurement process for IT equipment and services.
• Evaluate vendor proposals and provide recommendations based on technical requirements and budget considerations.
• Coordinate with suppliers to ensure timely delivery and installation of IT assets.

Vendor/Supplier Management

• Managing SLAs.
• Managing warranty, returns, repairs.
• Coordinating external technicians/installations.

Leadership / Mentorship

• Mentoring juniors.
• Running stand-ups or check-ins.
• Delegating work.
• Acting as second-in-command to IT Manager.

Experience and Qualifications

• Degree in Information Technology, Computer Science, or a related field is preferred, but relevant experience will be considered.
• Minimum 5 years experience
• Experience in leading teams (advantageous)
• Proven experience in IT support, network management, and project implementation.
• Strong knowledge of network protocols, hardware, and software.
• Experience working with network equipment such as Unifi, MikroTik, or similar platforms (advantageous).
• Excellent problem-solving skills and the ability to work independently.
• Strong understanding of basic network cabling, including Cat5/Cat6 termination, tracing, and patching.
• Experience working in a warehouse or logistics environment, with an understanding of operational workflows.
• Proven ability to troubleshoot and maintain waybill printers, barcode scanners, handheld scanners, and standard office printers.
• Experience with CCTV systems, including cabling, camera installation, DVR/NVR configuration, and basic fault-finding.
• Strong time management, with the ability to prioritise tasks in fast-paced environments.
• Strong communication and interpersonal skills.
• Assertive and innovative.
• Ability to drive and gain buy-in on new processes and projects.
• Certifications such as CompTIA A+, Network+, or equivalent are a plus.

Values

• Challenge Accepted: We are the company's reliable foundation. We own every issue from start to finish, remain calm under pressure, and are relentless in our pursuit of solutions that ensure business continuity.
• Solve Smart: We look beyond the immediate fix to find the root cause. We leverage automation, foresight, and strategic planning to build resilient systems and eliminate problems before they impact the business.
• Character Counts: We are trusted guardians of the company's systems and information. We operate with absolute integrity, communicate with transparency, and handle all matters with the discretion and confidentiality our role demands.
• Customer Obsessed: We succeed when our colleagues succeed. We listen with empathy, communicate clearly and jargon-free, and dedicate ourselves to providing timely and effective solutions that empower our colleagues to do their best work.
• Seriously Unserious: We take our work, but not ourselves, too seriously. We use positivity and patience to make technology less intimidating for everyone, while supporting each other as a team through every challenge.

Skills Required