Job Description

Lead with Power. Deliver with Purpose. Build Something Legendary.


This is not just a job -- this is your moment.


ContactPoint360, Canada's fastest-growing global BPO, has officially launched in Durban, and we're not here to do business as usual. We're here to raise the standard for customer experience -- powered by a team that leads with heart, thinks like owners, and plays to win.


And now, we need a Senior Operations Manager who's not afraid to step into the arena and build greatness from the ground up.

Your Mission

You won't be managing.


You'll be leading. Inspiring. Scaling. Driving results.


You'll be the operational backbone of our Durban site -- a battlefield commander, a coach, a strategist, and a culture builder all in one.


This role is for the bold. For the doers. For those who turn vision into velocity.

What You'll Be Responsible For

Own the delivery of KPIs, SLAs, and client success across multiple campaigns Lead and mentor high-performance teams -- from Team Leads to frontline agents Build operational systems that are fast, scalable, and people-focused Collaborate with Workforce, Training, QA, and client partners to drive excellence Identify problems before they happen. Solve them before anyone notices. Set the tone. Shape the culture. Be the spark that lifts the floor.

What You Bring

7+ years in BPO operations with proven experience leading large teams Track record of launching, scaling, and winning in fast-growth environments Deep understanding of metrics, service delivery, and performance optimization Leadership that inspires people to do more than they thought possible Clear communicator. Fierce executor. Grounded in humility. Obsessed with results. You bring energy, not ego. Solutions, not excuses.

Why Join Us?

Launch a flagship site in one of Africa's most powerful talent markets Be part of a leadership team that moves with speed and heart Competitive salary + leadership path in a global high-growth company Work in a place where people come first -- always Build a team. Build a legacy. Build your chapter in the CP360 story.

This Is the Work That Matters

If you've ever felt like you're meant for more...


If you know your leadership can create lasting impact...


If you're ready to build something truly world-class in Durban...


Then this is your call to rise.


Apply now. Let's create something the industry has never seen.


Siyaphambili -- we move forward, together.

About ContactPoint360

If you want to be the next CEO... we're not joking.


Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.


ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We're proud that 70% of our leaders grew from within, proof that growth isn't just a promise, it's our culture. From day one, you'll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we're big believers in building futures, not just filling roles.


If you're hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you're in the right place. We'll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients' customers into loyal advocates for life.Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ