Custom Connect

Operations Manager Location: Durban,South Africa Industry: International Contact Centre (US/UK/AUS Campaigns) We are seeking a highly driven and experienced Operations Manager to lead and grow our international customer service operation. The ideal candidate will bring strong leadership capability, operational excellence,…

Senior Operations Manager Location: Durban Employment Type: Full Time Department: Operations About the Role We are seeking a highly skilled and strategic Senior Operations Manager to lead operational performance, drive efficiency, and support business growth across our organisation. This role…

Hi there! We’re looking for a hands on SQL Developer with 2–3 years of experience to join our Data team. You’ll help build and maintain reliable data pipelines, optimize complex T SQL, and turn raw operational data into accurate, actionable…

Job Summary: The Real Time Analyst is responsible for monitoring and analyzing real me contact center performance to ensure service level targets are met. This role involves making real me adjustments to sta?ng levels and schedules to optimize workforce e?ciency…

Function Overview: As a Contact Centre Planner, your primary responsibility will be to ensure optimal resource utilization and operational efficiency within our contact centre. You will focus on developing staffing schedules, implementing workforce management strategies, analyzing performance metrics, and collaborating…