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Are you an experienced Contact Centre Senior Operations Manager?
We are looking for strong Leader to undertake the role of Senior Operations Manager for our site in Cape Town.
WHY FOUNDEVERxe2x84xa2?
At Foundeverxe2x84xa2, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? We focus on you and, with your drive, look to create your best moments.
WHAT YOUxe2x80x99LL BE DOING
The focus of this job is on achieving results which are aligned with the big picture of the organisation and its strategic goals.
The Senior Operations Managers mission is to support both Foundever and our clients in achieving service, quality, contribution goals and associate engagement with a Can Do attitude across the site.
You will convey strategic vision to the team and build consensus for any changes that is forthcoming. As a key leader you will be charged with making program level decisions that result in the greatest overall outcome for our clients, their customers, and our business.
You will Institute new policies, technology, equipment, workflows or whatever other changes can positively impact the business. You will deputise for Country Manager as required ensuring the site runs monthly and service is maintained in their absence.
ABOUT YOU
It is essential that you are an exceptional leader and that you have passion for management and customer excellence in order to create an environment for success with the ability to delegate and drive performance through your Operations Managers.
It is key that you are a confident and an experienced leader, with great problem solving skills that can effectively deliver in a fast paced and changeable environment. You will be a self-assured competent manager with experience in driving KPI performance, client management, understanding financial budgets, forecasts, pricing models and bill to pay. You will be able to establish robust working relationships with both internal and external stakeholders.
KEY RESPONSIBILITIES:
Operational Performance
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