Job Description

Senior Manager: Tourism Standards - Groenkloof, GautengFull job descriptionPark:Groenkloof (Head Office)Description:SANParks requires the services of a Senior Manager: Tourism Standards. This position will be based in Groenkloof National Park, Pretoria, and will report directly to the General Manager: Revenue and Yield.Interested persons who meet the above-stated qualifications should forward their applications which should consist of a cover letter, detailed Curriculum Vitae, certified copies of qualification(s), and Identity Document (certified within 3-month period) to the following address:Human Resources DivisionSA National ParksPO Box 787PRETORIA, 0001Fax: 086 295 4078E-mail: Gugulethu.Khuzwayo@sanparks.orgIf you have not received a response within 21 days of the closing date, please consider your application unsuccessful.Requirements:Be in possession of a Bachelors Degree in Tourism Management or Hospitality or Hotel Management.Should have 4 to 6 years of supervisory or management experience in an audit, quality assurance, hotel, or standards area.Should have 2 years experience in hotel management and 3 years in general management in a hotel.Understanding of eco-tourism.Understanding of the tourism and service industry.Understanding of customer care.Reservation and front office system.Knowledge of the Star grading system.Knowledge of Occupational Health and Safety.Should be Computer literate.Interpersonal skills.Communications skills.Computer skills.Project management skills.Financial Management skills.Negotiation skills.Customer service skillsResponsibilities:Contribute to the development of policies related to tourism.Support and contribute to the formulation of the Tourism Standards Strategy.Develop and implement procedures and standards.Maintain and monitor procedures and standards.Coordinate tourism grading assessments organisationally in conjunction with the Tourism Grading Council of South Africa.Facilitate/coordinate tourism standard-related audits in the parks.Advise on the specifications of procurement for tourism goods and services.Establish and maintain contacts with internal and external stakeholders.Coordinate corporate tourism customer care function.Manage customer feedback mechanisms and provide management reports for relevant stakeholders.Manage the budget.Assist in the coordination of department-related audits.Identify training needs and recommend to Regional Managers.Salary:R 749 266 - R 1 228 440

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