Job Description

Lead fraud investigations for Nedbank, create a comprehensive operational strategy and investigative processes that put our customers first while being aware of the risks surrounding current and emerging financial services products. This includes leading and managing a multi-skilled team within a Centre of Excellence to ensure best in class processes in preventing, detecting and investigating fraud across the Bank.

Job Responsibilities

Core Accountabilities

• Manage teams that investigate financial crimes and continually enhance the methodologies to improve efficiencies and client experience
• Work with law enforcement agencies and other financial institutions to investigate these types of crimes and help bring criminals to justice
• Using lessons learnt from previous investigations, develop new methods of detecting and preventing future crimes
• Collaborate with various departmental heads and relevant stakeholders to develop enhanced investigation processes and policies
• Manage investigations in Nedbank Africa Regions (NAR) and all regions in South Africa
• Resolve cases that are escalated to Group Exco level through various forums
• Liaise with Customer Relations teams for the proactive resolution of issues raised with the Banking Ombudsman
• Accountable for the technical accuracy, quality and timeliness of reports issued to stakeholders
• Keep up with the latest trends in cybercrime and methods that criminals are using to steal money and information to continually enhance investigation methodology
• Prepare reports, document and present findings to management for further investigation

Business Processes

• Provide strategic direction on best practice solutions and lead the team to align with Group strategies and standards
• Provide advice, governance and oversight on fraud risk management policies and standards
• Establish innovative solutions and continuous improvements to ensure competitive advantage for the Group
• Manage the COE budget and ensure delivery of annual business plans per timelines
• Keep abreast of trends, legislation, legal developments and best practices within the industry to optimise performance

Job Responsibilities Continue

People and Talent

• Lead, manage and coach direct reports
• Manage the team's performance to meet stakeholder expectations
• Develop the team to handle all types of investigations, including proactive, complex, intelligence-driven investigations
• Promote and embed an inclusive, high performing and healthy culture to attract and retain high performing talent in line with the division's transformation strategy

Stakeholder Management

• Partner with internal and external stakeholders for effective consolidation and delivery of all business requirements to ensure value-added results for the Group
• Manage expectations of key internal and external stakeholders and build long-term relationships to ensure strategic partnerships
• Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels

Essential Qualifications - NQF Level

• Professional Qualifications/Honour's Degree

Preferred Qualification

• Field of Study: Finance and Law

Preferred Certifications

• CA(SA), or Admitted Attorney or Advocate required, ICFP or CFE preferred

Minimum Experience Level

• 11 years + experience Investigation of complex economic crimes in financial services and fraud risk management which includes the prevention and detection of various economic crimes.
• Management experience as part of the above years: 10 years +

Technical / Professional Knowledge

• Financial crime; preventing, detecting, investigating
• Data and analytics
• Business operations and systems
• Case management systems
• Fraud Risk Management Process And Frameworks
• Fraud investigation methodology
• Financial management

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566



Please contact the Nedbank Recruiting Team at +27 860 555 566

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Nedbank