Job Description

Enterprise Solution Postsales Engagement Leadership

• Act as a trusted advisor during solution deployment, ensuring alignment with customer expectations.
• Facilitate executive-level customer engagement during implementation to mitigate risks and drive adoption.
• Ensure cross-functional teams deliver solutions in line with the agreed business case and customer objectives.
• Maintain active engagement with customers to track solution performance and business impact.
• Identify expansion opportunities within existing accounts, driving additional solution uptake.
• Provide strategic guidance on continuous innovation and technology roadmaps for customers.
• Work closely with service and operations teams to address post-implementation challenges.
• Ensure executive-level escalation paths are clear for resolving service or performance issues.

Stakeholder & Network Leverage

• Utilize executive connections to create business opportunities and drive strategic partnerships.
• Facilitate introductions and engagements between company's and key decision-makers within target industries.

EDUCATION, EXPERIENCE & SKILLS:
Education:

• Minimum of 4-year tertiary degree in related field (Computer Science, Engineering or IT)
• MBA would be advantageous
• TOGAF 9.2 Certification
• ITIL 4

Experience:

• At least 15 years related experience in the ICT solution sales sector, inclusive of;
• 5-10 years' experience specifically delivering solutions in a Telecommunications ICT/Technology, Systems implementation or Consulting environment
• 5-7 years' experience in delivering technology/ digital transformation for large enterprises across the life cycle
• Worked across diverse cultures and geographies advantageous.
• Experience working in a medium to large organisation.
• Strong network of industry decision-makers, influencers, and stakeholders.

Skills:

• Technical Presales & Solution Engineering
• Industry-Specific Enterprise Solutions
• Post-Sales Technical Support & Delivery Alignment
• Sales Pipeline & Opportunity Management