Job Description

First Technology Polokwane

are seeking an experienced and customer-focused

Senior IT Technician / IT Systems Support Engineer

to join our team. The successful candidate will be responsible for providing high-quality onsite and remote technical support to clients, maintaining IT environments, and supporting a wide range of technologies across multiple customer sites.

Key Responsibilities

Provide onsite and remote IT support to clients. Deliver IT systems support and administration across customer environments. Support and maintain hardware, software, and end-user environments. Assist with cloud services deployment and ongoing maintenance (including Microsoft 365). Conduct site assessments and maintain accurate technical documentation. Perform daily client follow-ups and produce support and service reports. Provide support across the following technologies:

+

Microsoft 365

+

Networking (LAN/WAN, switches, basic routing)

+

Firewalls and Access Points

+

Endpoint protection and device management

Minimum Requirements

Minimum of

5 years' experience

in an IT support / systems support role. Strong practical experience in desktop, server, and network support. Valid driver's license and willingness to travel to client sites (if applicable). Own vehicle and valid SA drivers license is essential

Competencies

Strong troubleshooting and problem-solving skills Excellent communication and customer service orientation Ability to work independently and manage multiple priorities * Good documentation and reporting discipline