Job Description

Seeking an experienced Senior IT Technician to join our IT team and provide high-level technology support across the business.
Key Performance Areas:
Provide advanced technical support for hardware, software, and network-related tickets within a 48-hour closure time.
Perform root cause analysis when troubleshooting.
Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
Daily server checks by means of RMM software to ensure all systems are running optimally.
Follow up with suppliers on tickets and faults logged with their service desks.
Maintain and administer server storage solutions and network devices.
Ensure the security and integrity of the company's IT infrastructure.
Perform regular system updates, patches, and backups.
Monitor and respond to security incidents and threats.
Implement and enforce IT policies and procedures.
Maintain the PABX, adding cordless and desk phones.
Assist employees with IT-related tickets and provide end-user education on current and new technologies.
Assist with developing and maintaining documentation for IT internal procedures and user guides.
Ensure all IT-related issues raised by employees are logged before attending to the issue.
Maintain 98% company SLA on critical or downtime tickets.
Assist with network planning and keeping LAN / WAN documentation up to date.
Assist with the evaluation and recommendation of new hardware and software solutions.
Assist with the development of our Microsoft ecosystem, both onsite and cloud.
Qualifications & Experience:
Degree in Information Systems or Diploma in a related IT field or
Microsoft Certified: Azure Administrator Associate combined with
Microsoft Certified: Windows Server Hybrid Administrator or
Microsoft 365 Certified: Enterprise Administrator Expert
IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures
4-6 years' experience in a similar senior role
Preferred experience with hypervisors, servers, managed switches, firewalls
Desktop support, O365 Administration
Knowledge / Skills and Behavior:
Punctual
Integrity and shows interest and enthusiasm towards work
Co-operates with staff at all levels within the company
Dependable
Shows initiative
Attention to detail and accuracy
Ability to follow procedures
Work within a team
Excellent oral, visual, and written communication skills
Professionalism and attention to detail
Demonstrates complete confidentiality
Deadline-driven
Team player
Ability to work under pressure
Flexible and adaptable to change
Ability to prioritize work effectively
Applications:
To be considered for the position, you must have the listed requirements i.e., Competencies, Qualifications and Experience.

Skills Required