Job Description

Key Responsibilities:Product Development and StrategyDefine and document product requirements, specifications, and roadmaps in collaboration with stakeholders, operations management, and development teams.Translate business needs into actionable technical requirements, ensuring alignment with organizational goals.Develop and maintain a clear product vision, prioritizing features and deliverables based on business value and user needs.Liaison and Stakeholder ManagementAct as the primary point of contact between operations management and development teams, fostering collaboration and resolving conflicts.Communicate project status, risks, and opportunities to stakeholders, ensuring transparency and alignment.Facilitate cross-functional meetings, including sprint planning, stand-ups, and retrospectives, to drive project momentum.Productivity Monitoring and OptimizationEstablish and track key performance indicators (KPIs) to measure the productivity and efficiency of IT resources, including development teams and infrastructure.Implement processes to monitor resource utilization, identify bottlenecks, and optimize team performance.Provide regular reports and insights to leadership on team productivity, project progress, and areas for improvement.JIRA Expertise and Project ManagementLeverage advanced proficiency in JIRA to manage project workflows, track tasks, and ensure timely delivery of milestones.Configure and customize JIRA boards, workflows, and dashboards to support Agile/Scrum methodologies and team needs.Train and support team members on JIRA best practices to enhance project management efficiency.Technical LeadershipCollaborate with developers to ensure technical feasibility of product designs and solutions.Stay informed of emerging technologies, industry trends, and best practices to guide product innovation.Provide technical guidance to non-technical stakeholders, bridging the gap between complex technical concepts and business objectives.Qualifications and Experience:Bachelors degree in Computer Science, Information Technology, Engineering, or a related field. Masters degree or MBA is a plus.5+ years of experience in IT product management, with at least 3 years in a senior or lead role.Proven experience liaising between operations management and technical teams in a fast-paced environment.Demonstrated success in defining and launching IT products, from ideation to delivery.Strong understanding of software development lifecycles (SDLC), cloud technologies, and IT infrastructure.Familiarity with programming languages, APIs, and database systems is highly desirable.Ability to read and interpret technical documentation and architecture diagrams.Advanced proficiency in JIRA, including workflow customization, reporting, and integration with other tools (e.g., Confluence, Bitbucket).Experience implementing Agile/Scrum frameworks within JIRA.Preferred QualificationsExperience with performance monitoring tools (e.g., New Relic, Datadog) to track IT resource productivity.Certification in Agile/Scrum (e.g., Certified Scrum Product Owner, PMI-ACP) or project management (e.g., PMP).Knowledge of DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes).Key Competencies:Strategic thinking and visionStakeholder managementProcess optimizationTechnical acumenAgile project managementData-driven decision-making

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