Job Description

Our client is looking to employ a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries at their Cape Town office.The candidate should be confident, self-motivated and goal driven. If you are detail-orientated and accurate this might be the role for you. The position falls within the USA & Australasia Division.Key Performance areas:

• Having a passion for the travel industry.
• A Minimum of 5 years inbound tour consulting experience required.
• Experience with working with overseas tour operators.
• In depth product and destination knowledge of Southern Africa.
• All-rounder, with experience in FIT and ad hoc group quoting.
• Experience with designing itineraries for ADHOC tailormade enquiries.
• Experience with creating & quoting packages for agent websites.
• Attention to detail.
• Specialist advice on destination to agents.
• Apply strong sales techniques to convert potential business.

• Quoting of itineraries and related services.

• Handling of an after-hours phone on a rotational basis.
• Ability to work on Microsoft Word.
• Ability to professionally, communicate via e-mail as well as telephonically.
• Figures orientated.
• A creative edge.
• A good comprehension of protocol involved with senior management of corporate customers.
• A team player - thus someone who can receive directive from colleagues when need to achieve a mutual goal.
• Engaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible price.
• Strong negotiating skills with both suppliers and clients.
• Take ownership ensuring all elements are taken care of in a professional and organized manner.
• Must be able to multitask between current & new quotes.

In addition, the employee should be able to:

• Extend excellent customer service.
• Be honest, creative, positive, and fair.
• Fit in with our company culture.
• Conduct themselves professionally and graciously over the phone and email.
• A can-do attitude with the ability to be proactive and enthused about their work.

Tower Group