Job Description

Senior Human Resource Business Partner

Job Purpose:
Nutun CX is currently seeking an experienced and results-driven Senior HR Business Partner (HRBP) to align our HR initiatives and functions with business objectives and make sure human resource policies and procedures throughout the organization fit the needs, goals, and aims of the organization and its top leaderships. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. Reporting into the Head of Human Resources.

Job Objectives:

• Provides day-to-day performance management guidance to line management (e.g., Coaching, counselling, career development, disciplinary actions).
• Provide industrial relations advisory to all internal clients of the organisation, Conducts effective, thorough, and objective investigations.
• Analyses trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
• Provide a proactive HR service to the respective business unit relating to recruitment, industrial relations, training (soft skills), employee benefits, policies, organisational structures, performance management, employee assistance and HR related administration.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention, providing HR policy guidance and interpretation.
• Must be able to work nightshift (4pm-1 am) subject to change according to business requirements.

Education and Experience Requirements:

• Minimum 8 years HR Generalist experience within the BPO Industry (Employee Relations, Recruitment, Talent Management, Organizational Effectiveness/ Development, HR Governance, Learning & Development, HR Analytics, Administration and HR Projects)
• Knowledge and understanding of all South African labour legislation. CCMA practice
• Bachelor's Diploma /Degree or equivalent

Job Knowledge and Skills Required:

• Ability to comprehend, interpret and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices and the administrative practices related to those factors. Strong analytical and problem-solving skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Excellent interpersonal skills verbal and written.
• Strong diligence & ability to multi-task

Essential Competencies:

• Leading & Supervising
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Analysing
• Planning and Organising

We endeavor to provide feedback to all candidates whenever possible, however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful.

All positions will be filled in accordance with our Groups Employment Equity plan.

Nutun