Job Description

Job Summary
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Wine Estate
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in the
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Helderberg Mountain
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near
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Stellenbosch
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is looking for a
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Senior Floor Manager.
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The candidate
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should be
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well-spoken, well-presented
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and
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passionate
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about hospitality, as well as be
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disciplined, hardworking, technically
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focused and
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task orientated
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who can work at a
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high pace
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in a predictable manner with
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great attention to detail
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.
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You will be responsible for
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creating
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and
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implementing
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a continuous waiter
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training schedule
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, as well as
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identifying
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and
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implementing
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important
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restaurant
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and
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service
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procedures.
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Duties:
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Assist in all areas where needed
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Checking that all duties have been completed by floor staff.
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Conduct staff performance evaluations
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Daily Cash-up
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Deal with customers, compliments and complaints, follow up etc.
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Implement and follow the rules of the company
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Maintain and sustain top service levels
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Maintain dress code standards
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Manage a large staff complement
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Opening and closing duties
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Present a positive image of the company
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Requirements:
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Grade 12
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Post-matric qualification is advantageous
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At least 3 years of senior experience in a high-end restaurant environment
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Good knowledge of duties and procedures in a restaurant environment.
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Computer knowledge
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Knowledge of restaurant software
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Experience in large restaurants is beneficial
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Must have fine-dining / high end restaurant experience
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Excellent wine knowledge will be an advantage
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