Job Description

Key Purpose of the Role

• Ensure effective planning, management, and monitoring of all facilities and technical operations
• Maintain and improve quality standards across the retail site
• Manage tenant relationships and ensure customer expectations are exceeded
• Support strategic property operations within the retail environment

Key Responsibilities
General Management

• Establish and implement policies and procedures for technical and facilities operations
• Oversee planning, scheduling, and execution of maintenance functions
• Manage all operational activities, including staffing, budgeting, and financial controls
• Ensure compliance with property legislation, health and safety standards, and company governance

Administration & Portfolio Management

• Manage all facilities administration, reporting, and communication
• Oversee helpdesk efficiency and issue resolution
• Maintain and manage building asset systems and property software
• Oversee contractor performance, procurement, audits, and compliance documentation
• Manage handovers for new developments and upgrades
• Maintain electrical compliance documentation

Financial Management

• Prepare and manage R&M and planned maintenance budgets
• Control expenditure, tenders, quotes, and procurement processes
• Ensure accurate cost allocation, financial reporting, and budget reconciliation

Utilities & Energy Management

• Manage energy and utility services, consumption monitoring, and audits
• Implement energy-saving initiatives and green building improvements
• Manage utility efficiency across retail operations

Risk Management

• Conduct annual building inspections including compliance, structural integrity, and OHS
• Maintain statutory registers, ensure legal compliance, and manage incident reporting
• Ensure safe operations for tenants, service providers, and the public

Technical Support & Service

• Provide expert technical support for tenants and stakeholders
• Participate in new developments, tenant installations, upgrades, and inspections
• Liaise with clients, local authorities, and service providers
• Ensure high-quality service delivery within the retail property environment

Building Maintenance

• Maintain mechanical, electrical, structural, and security systems
• Oversee HT/LT electrical reticulation and equipment
• Conduct annual building condition audits
• Perform property due diligence surveys when required

Skills & Competencies
Personal Attributes

• Strong communication and decision-making skills
• Innovative, strategic thinker with strong organisational skills
• Professional, independent, and solutions-driven
• Ability to manage pressure in a retail facilities environment

Business Competencies

• Strong leadership and people management skills
• High levels of integrity, professionalism, and confidentiality
• Excellent client service orientation
• Results-driven with strong time management
• Ability to enforce company procedures and technical standards

Human Capital Attributes

• Honest, reliable, motivated, and disciplined
• Assertive communicator and effective problem solver
• Ability to maintain a professional and structured working environment

Qualifications & Experience

• Red Seal Electrician + N4-N6 + HV/MV + Generator Training (minimum)
• Electrical Engineering Diploma + HV/MV Authorisation (advantageous)
• Accredited Facilities Professional (SAFMA)
• Minimum of 10 years' experience in facilities or property management
• Strong experience in retail property is essential
• Experience in technical facilities management and retail building operations

If you are an experienced Retail Facilities Manager or Technical Facilities Specialist looking to join a leading property management company, we want to hear from you!

Skills Required