Senior Duty Manager, Luxury 5 Star Lodge, Eastern Cape

Eastern Cape, South Africa

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Key Responsibilities:

Supervise and coordinate all operational departments on a daily basis
Ensure guest satisfaction by maintaining high service standards and resolving issues promptly
Lead by example and provide hands-on support across departments when needed
Work closely with the General Manager and department heads to ensure smooth lodge operations
Assist with staff training, motivation, and performance management
Oversee lodge logistics, guest check-ins/outs, and ensure a flawless guest journey from arrival to departure

Requirements:

Minimum 35 years of lodge management experience in a luxury 5-star property
Strong background in hospitality operations with a focus on guest service excellence
Excellent leadership, communication, and problem-solving skills
Well-presented, professional, and attentive to detail
Passionate about the bush and committed to creating unforgettable guest experiences
Preferably a hospitality diploma or relevant qualification

Package:

Eastern Cape

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