Job Description

We're Hiring: Senior Debt Counsellor (Full-Time, Permanent)

Location: Centurion, Gauteng.

Are you passionate about making a real difference in people's lives? We're looking for a

Senior Debt Counsellor

to join our team and help South Africans regain financial stability and peace of mind.

Purpose of the Role:

As a Senior Debt Counsellor, you will support over-indebted clients by offering expert financial advice, negotiating with creditors, and designing sustainable repayment plans in line with the National Credit Act. You will also manage complex cases and provide mentorship to junior counsellors to ensure consistent service excellence.

Key Responsibilities:

Assess clients' financial circumstances and develop tailored proposals. Negotiate repayment plans with creditors to ensure favourable outcomes. Manage client records and ensure compliance with NCR regulations. Conduct reckless credit assessments and issue clearance certificates. Guide clients on budgeting and financial planning. Provide support and guidance to team members and ensure regulatory compliance. Monitor case progress and contribute to monthly performance targets and reporting.

Minimum Requirements:

Matric (Grade 12) Registered Debt Counsellor (with the National Credit Regulator) 4+ years of debt review experience Fluent in

Afrikaans

and

English

(both verbal and written) Proficient in MS Office and debt review systems Strong working knowledge of the

National Credit Act

and debt counselling processes Excellent interpersonal, communication, and negotiation skills High attention to detail and strong administrative ability Able to work well under pressure and meet deadlines

Proficiency in an African language

is a strong advantage
Job Types: Full-time, Permanent

Education:

High School (matric) (Required)
Experience:

Debt Counsellor : 4 years (Required)
Language:

Afrikaans and English (Preferred)
License/Certification:

Debt Counsellor Registration (Required)
Work Location: In person