Job Description

At Wellyx, our culture is centred on success and collaboration. We offer a unique opportunity to work with extraordinary people who are passionate about what they do. We specialise in management software for the fitness & wellness industry. More information can be found on our website: www.wellyx.com

We are looking for an experienced senior customer success specialist

Please note that the role will be fully remote, operating during USA EST hours (4pm - 1am daylight savings dependent).

You must have all the tools needed for this role including a stable internet connection and a laptop.

Key Responsibilities

Act as the liaison between the

Sales

and

Support

teams to ensure clear communication and customer alignment. Create and deliver

onboarding roadmaps

, process documentation, and tailored walkthroughs for each customer.

Follow up proactively

with onboarded customers to ensure satisfaction, address issues, and boost engagement. Monitor

customer health

, usage trends, and identify opportunities for optimization or upselling. Collaborate with internal teams to resolve customer challenges quickly and effectively.

Required Skills & Experience

3+ years of experience in Customer Success, Account Management, or Onboarding (preferably in SaaS or tech). Excellent communication and relationship-building skills. Strong organizational and multitasking abilities. Proficiency in CRM platforms and support tools. Ability to work

US business hours

and co-ordinate across time zones. Customer-first mindset with a strong sense of ownership and accountability.

High emotional intelligence (EQ):

Navigating conversations with empathy, trust and tact. Ensuring a smooth and trust-building experience.

Drive onboarding metrics:

Time-to-value, product adoption rates, opportunities for upselling, and retention milestones

Preferred

Experience with remote teams and global clients. Familiarity with onboarding frameworks and lifecycle mapping. Exposure to both sales and support environments is a plus.

What We Offer:

A fully remote role with a mission-driven company making a difference in the fitness and wellness industry. The chance to work with innovative technology that transforms operations. Competitive compensation and opportunities for professional growth.
Job Type: Full-time

Application Question(s):

What is your salary expectations?
Experience:

Customer Success, Account Management, or Onboarding : 3 years (Preferred)
Work Location: Remote