Job Description

Job SummaryCustomer Success Specialist Agriculture (CPT/Remote) Media/Marketing/Sales
Cape Town - Western Cape - South Africa, RemoteENVIRONMENT:A cutting-edge FinTech company seeks a passionate and people-focused Customer Success Specialist - Agriculture, to be the voice and face of its Procurement Marketplace. In this hybrid role, youll be responsible for onboarding new customers, supporting users, and growing an engaged community of buyers and suppliers who thrive on the platform. Youll work at the intersection of product, support, and marketingbuilding strong relationships with users, gathering feedback, and creating content and experiences that help users succeed and advocate for the Marketplace. Candidates will require 2-4 years work experience in Customer Success/Community Management, or Product Evangelismpreferably in B2B SaaS or Marketplace environments, be comfortable with basic troubleshooting and explaining technical concepts in a simple, clear way & experience working with CRM or support tools (e.g., HubSpot, Intercom, Zendesk. You also need to have strong public speaking English and Afrikaans are essential - training and presentation abilities.DUTIES:

• Onboard new users (enterprise buyers and suppliers) and guide them through the first steps of using the Marketplace.
• Deliver product walkthroughs, webinars, training sessions, and customized onboarding support.
• Act as the first point of contact for users, providing timely and helpful responses to questions and issues.
• Build strong relationships with key users to foster loyalty, trust, and feedback loops.
• Champion the voice of the user internallygather insights, identify pain points, and collaborate with product and engineering to improve the user experience.
• Create and manage community engagement efforts (e.g., newsletters, events, forums, webinars).
• Produce and distribute educational content, FAQs, help guides, and product tips to support user success.
• Represent the platform at events, trade shows, and industry webinars as needed.
• Monitor user activity and engagement metrics to drive improvements in onboarding and retention.

REQUIREMENTS:

• 24 Years of experience in Customer Success, Community Management, or Product Evangelismpreferably in B2B SaaS or Marketplace environments.
• Excellent communication English and Afrikaans are essential.
• Interpersonal skills; you're a natural relationship-builder.
• Strong public speaking, training, and presentation abilities.
• Comfortable with basic troubleshooting and explaining technical concepts in a simple, clear way.
• Highly organized with a proactive, solution-oriented mindset.
• Experience working with CRM or support tools (e.g., HubSpot, Intercom, Zendesk).
• Familiarity with Procurement, B2B transactions, or Marketplace dynamics is a big plus.

Advantageous

• Experience in the Agricultural industry.
• Experience with content creation (blog posts, social media, video tutorials).
• Familiarity with community-building platforms (e.g., Discord, Circle, Slack groups).
• Background in B2B SaaS, eCommerce, or Procurement tech.
• Understanding of analytics and user engagement tools.

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