Job Description

GROWING WHAT MATTERS STARTS WITH YOU

Corteva Agriscience(TM), the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.

#GrowWhatMatters

We're hiring for AME Senior Customer Service Specialist.


Learn how you can be our voice in the conversation about the future of agriculture.


As AME Senior Customer Service Specialist, you will be responsible for exemplary support to the Customer Service team in the region, by being able to proactively navigate and diagnose needs and respond using a wide and dynamic base of information and resources.

You Will Be Part of a Growing Team

The role interfaces with internal and external customers and coordinates with multiple business and functional partners to deliver exceptional service to contribute to Corteva business success.


The role will support the regional team with streamlining of processes, internal control and audit alignment to business requirements, preparation and submission of such controls and assistance in development of OTC dashboards for visibility and continued collaboration.

Your Challenge:

Assist AME CS Lead with development of PowerBI reports as required, for various countries in AME, liaising with commercial units per country to provide requirements and provide requested output Coordinate and assist with development of electronic forms in SharePoint, to streamline specific CS functions and allow moving away from manual tasks Ensure standard is maintained and folders kept up to date in AME CS SharePoint site Prepare monthly internal controls for AME region, by providing guidance to ensure supporting documents are provided on time for submission in the IC tool. This includes the responsibility to overview submitted documents and for certain countries, prepare and upload relevant documents for review into AuditBoard, keeping strictly to timelines. Continually ensure processes in SharePoint are up to date and reviewed by respective teams, in constant preparation for internal and external SOX audits Assist in preparing monthly manual controls and quarterly relevant controls Drive to complete projects in required timelines, with the inclusion of relevant stakeholders Coordinate customer master data cleanup project for validation of data in various ERP systems Be innovative in CS team functions to provide more efficient ways of working Any other related function that may be required, not mentioned above

Key Stakeholders and Interactions:

Internal: AME Customer Service team members, EMEA CS SME's, Credit, SME, Commercial, Supply External: Customers, External auditors, IT Development consultants

Location:

Centurion, South Africa

To Grow What Matters, You Will Need

Formal qualification (degree/diploma) in Business Management, Internal Auditing or similar 3 Years' experience in a role with direct internal auditing and control responsibilities Experience in ERP systems and master data Project management experience would be advantageous Good command in English for both verbal and written communication, and ability to communicate level up Strong attention to details; analytical skills, with advanced MS Excel skills Strong coordination skills with good initiative to problem solve

Who Are We Looking For?

Curious, bold thinkers who want to grow their careers and be part of a winning team Market shaping individuals who want to transform the agriculture industry to meet the world's growing need for food Collaborators who thrive in a diverse, inclusive work environment Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader

Growing What Matters Starts With You... What We Can Offer To Help You Grow?

Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time Challenging work assignments that grow your skills, capabilities and experiences Opportunities for international rotations and relocation that will expand your global view and cultural experience Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives. Joining us is a natural opportunity to strengthen your professional network through valuable relationships. Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary Performance driven culture with a strong focus on speed, efficiency and agility

To know more about Corteva please watch this video: https://www.youtube.com/watch?v=Bs3CpU29-1M