Job Description

Job Title: Senior Call Centre Sales AgentLocation: Cape TwonJob Type: Full-timeJob Summary:We are seeking a highly motivated and experienced Senior Call Centre Sales Agent to join our team. The ideal candidate will have a proven track record in sales, exceptional communication skills, and the ability to lead and motivate a team of agents.Key Responsibilities:o Contact leads provided by the company to convert into sales.o Where applicable schedule appointments for sales agents with qualified prospects not able to convert on a call.o Qualify leads by assessing customer needs and interest in solar and backup power solutions.o Conduct cold calls to potential customers to generate new business.o Handle inbound sales and service enquiries across all communication channels.o Upsell and cross-sell products and services where appropriate.Collaborate with sales and marketing teams to optimise lead generation and conversion.o Engage with customers via phone, WhatsApp, email, social media and web chat.o Ensure timely and professional responses across all platforms.o Deliver exceptional customer service at every touchpoint.o Address customer queries, concerns, and objections effectively.o Build and maintain strong customer relationships to encourage referral and repeat business.Follow call center best practices and scripts to ensure a consistent and professional customer experience.o Accurately complete and submit all required sales documentation and reports.o Maintain up-to-date records of customer interactions and transactions in the CRM system.Ensure all administrative tasks are completed in line with company policies and SLA.Skills and Qualifications:- High school diploma or equivalent required;
- 5+ years of experience in a call centre sales role
- Proven track record of meeting and exceeding sales targets- Experience with omni-channel interactions (e.g., WhatsApp, chat, etc.) is ideal but not required.- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Proficiency in MS Office, CRM software, and call centre technology
- Ability to work independently and as part of a teamIf you meet the above qualifications and are looking for a challenging and rewarding opportunity to lead a sales team in a dynamic call centre environment, we want to hear from you. Apply now to join our team as a Senior Call Centre Sales Agent.Grade 12 (A high school diploma or equivalent)Experience in a call centre sales environment, preferably within the solar, backup power, or technology sectors. Experience minimum 5 years.Working on CRM system experience. Experience 1 -2 years.Administrative Procedures and SystemsContact Sales, principles and methods

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