Job Description

Who are we?

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

What will you do?

• Billing and allocations of complex portfolio including Payroll Management
• Data analysis to improve collections
• Dealing with complex queries
• Resolving critical production issues
• Testing and sign off on system changes and development
• Identify inefficiencies and recommend solutions.
• Effective credit control of key facilities
• Perform QA audits
• Improve error handling and effective client solutions in terms of TCF
• Comply with relevant Mandate Audits, investigate, report on and recommend sanctions where necessary
• Pay point Reconciliations
• Identify problem areas and trends, propose resolution and prevention
• Proactive risk and error reporting
• Query and complaint handling, including assessment and reporting
• Manage Stakeholder engagement across the different Business Units.

What will make you successful in this role?

• At least three years' experience in a Stop Order collections or credit control environment environment is essential
• Computer literacy: MS Word and Excel essential
• Insurance Industry knowledge will be an advantage
• Knowledge of Mercury and FAFA (Sanlam Sky internal systems) will be an advantage

Qualification

• Matric
• Additional studies of a financial nature is essential (in progress or complete)
• Preferably financial degree.

Core Competencies

• Accuracy and attention to detail
• Adapting and responding to change
• Coping with pressures and setbacks
• Ability to work independently
• Good planning and organisational skills
• Analytical skills
• High compliance
• Flexible
• Team player
• Proactivity
• Confidence and Decisiveness
• Well-developed communication (written & verbal) skills
• Problem Solving
• Client service orientation

Personal Attributes

Plans and aligns - Contributing independently

Interpersonal savvy - Contributing independently

Communicates effectively - Contributing independently

Optimises work processes - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Sanlam