Job Description

Closing Date 2024/01/26
Reference Number MMH240118-10
Job Title Senior Administrator
Position Type Permanent
Role Family Client Services
Cluster Momentum Corporate
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Cape Town
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help peoplegrow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms MomentumMetropolitan provides practical financial solutions for people, communities and businesses. Visit us at
www.momentummetropolitan.co.za
Role Purpose

Effective execution of retirement fund administration in line with business, legislative and industry
requirements; thereby improving the overall client experience.
Requirements

• Grade 12

• 6-8 Years' Employee Benefits experience

• Knowledge and understanding of Life Insurance products and services and Industry Legislation

• Knowledge of Pension Funds Act and Treat your Customers Fairly

• 1-2 Years' leadership experience will be advantageous

Duties & Responsibilities

• Resolve escalated claim queries and ensure queries are processed in a timeous manner.

• Monitor and manage the adherence to the service level agreements.

• Be responsible for, coaching and guiding the team in processes and procedures.

• Competence and high level of understanding of retirement fund daily processing, including contributions processing and managing defaults in line with S13A of the PFA.

• Guiding Administrators in Death claims processing in line with S37 of the PFA where required.

• Ability to understand and resolve member and employer queries expeditiously.

• Ability to perform reconciliations on member transactions to resolve complex queries.

• Ability to coach and guid Administrators in day to day function.

• Assist the Administration Manager in their day to day oversight duties of the Administration team and stand-in when the Manager is not available.

• Ensure that the necessary risk management controls are in place.

• Assess, quality control and authorise the payment of claims.

• Provide factual, logical, expertise and informative feedback to clients and stakeholders.

• Build and maintain relationships with clients, internal and external stakeholders.

• Deliver on service level agreements with all stakeholders to ensure that client expectations are met and managed.

• Make recommendations to improve client experience and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

• Ensure compliance to regulatory Treating Customer Fairly outcomes.

• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.

• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.

• Encourage innovation, change agility and collaboration within the team.

• Develop and maintain productive and collaborative working relationships with peers, team members and stakeholders.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislation knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

• Responsible to manage, identify and mitigate risk through the adherence of the claims process.

• Identify to enhance cost effectiveness and increase operational efficiency.

• Manage financial and other company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in

the appropriate forum.

Competencies

• Client/ Stakeholder Commitment

• Drive for Results

• Leads Change and Innovation

• Motivating and Inspiring Team

• Collaboration

• Impact and Influence

• Compiling Management

• Administration and Board Reports

• Attendance and Presentation of

• Reports at Client and Board meetings

• Resolution of all queries relating to finance, audits and actuarial department.

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan