Job Description

Management Level Senior Associate
& Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
Those in IT quality management at PwC will focus on enabling the delivery of high-quality IT solutions and services through effective quality assurance processes and methodologies. You will be responsible for implementing quality standards, conducting audits, and driving continuous improvement in IT systems and processes.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Position Overview:
As a Quality Assurance Analyst at the Senior Associate or Senior Associate 2 level within the Product Development team, you will be responsible for ensuring the quality and reliability of our software products through rigorous testing and validation processes. Your role is integral to maintaining high standards of quality that meet both client expectations and regulatory requirements. By collaborating closely with development teams and other stakeholders, you will contribute to the continuous improvement of our software development processes while helping to foster a culture of innovation and accountability.
Culture Vision Statement:
Our Africa Tech and Digital team is a dynamic community of self-starters and innovators who embrace change and the constant evolution of technology. We are committed to fostering an environment where curiosity thrives and creativity is celebrated. By leveraging AI-assisted tools and respecting diverse perspectives, we drive collaborative success while enhancing our collective knowledge and skills. We believe in the power of technology to transform and improve our processes, always seeking to challenge the status quo. Together, we work with urgency and empathy, united in our mission to create impactful solutions that benefit our firm and our clients.
Key Responsibilities:
1.Test Planning and Design:
Develop and execute comprehensive test plans, test cases, and test scripts based on product requirements and design specifications.
Identify testing objectives and define acceptance criteria to ensure alignment with business goals and quality standards.
2.Testing and Validation:
Conduct functional, integration, regression, experience and user acceptance testing (UAT) to identify defects and ensure software reliability and performance.
Utilize automated testing tools and frameworks as needed to enhance testing efficiency and coverage, while also participating in exploratory testing.
3.Collaboration and Communication:
Work closely with developers, product managers, and UX/UI designers to facilitate open communication and ensure a clear understanding of quality expectations.
Participate in Agile ceremonies, contributing to sprint planning and daily stand-ups to provide input on quality assurance efforts.
4.Defect Management:
Track and document defects in a systematic manner, working with development teams to prioritize and resolve issues effectively.
Validate defect fixes and perform regression testing to ensure that resolved issues do not impact existing functionalities.
5.Process Improvement:
Identify opportunities to enhance quality assurance processes, methodologies, and tools, fostering a culture of continuous improvement within the team.
Share insights and best practices to improve overall product quality and testing efficiency.
6.Documentation and Reporting:
Maintain comprehensive documentation of testing efforts, including test cases, test results, and defect reports.
Prepare and present quality assurance metrics and reports to leadership, highlighting key findings and areas for enhancement.
7.Training and Mentorship:
Support the training and onboarding of new QA team members, sharing knowledge on tools, processes, and best practices.
Provide guidance and mentorship to junior QA analysts, fostering a collaborative learning environment.
8.Stay Current with Industry Trends:
Keep abreast of emerging testing tools, technologies, and industry trends to recommend improvements and optimizations to existing QA processes.
Advocate for the adoption of AI-assisted testing tools to enhance process efficiency and effectiveness.
Qualifications and Skills
Education:
Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.
Certifications in quality assurance (e.g., ISTQB) would be advantageous.
Experience: Minimum of 2-3 years of experience in quality assurance or software testing, preferably within a product development environment.
Technical Skills:
Strong understanding of software testing methodologies, tools, and best practices, including automated testing frameworks.
Proficiency in creating and executing test plans and test cases, with experience in various types of testing (functional, regression, UAT).
Soft Skills:
Excellent communication and interpersonal skills to effectively engage with diverse stakeholders and promote a collaborative culture.
Strong analytical and problem solving abilities, with attention to detail to ensure high quality deliverables.
Conclusion
At PwC, our purpose is to build trust in society and solve important problems. As we navigate an increasingly complex world, we are dedicated to ensuring that the systems on which communities and economies depend can adapt and thrive. Each role within our organization contributes to this mission, reinforcing our commitment to high ethical standards and the importance of trust.
Our five core values guide our actions and define who we are.
They emphasize building trust through professionalism, ethical behavior, and a commitment to quality in all our interactions, whether with clients, colleagues, or the broader community. We respect privacy and confidentiality, and we strive for transparency in our operations, demonstrating care and integrity in our relationships.
As part of our human-led, tech-powered approach, we empower our people through technology and foster an environment where speaking up is encouraged, and diverse perspectives are celebrated. By embodying these principles in our daily work, we can collectively drive impactful outcomes that resonate with our clients and society as a whole. Together, let's embrace our purpose and values to create meaningful change.
The Quality Assurance Analyst at the Senior Associate and Senior Associate 2 level is essential in ensuring that our software products meet the highest quality standards. Your expertise in testing and validation will significantly contribute to the success of the Product Development team and drive our commitment to delivering exceptional client experiences. You need to be passionate about quality assurance and PwC's purpose needs to resonate with you.
Travel Requirements Up to 20%
Available for Work Visa Sponsorship? No
Job Posting End Date June 30, 2025