Job Description

Management Level

Senior Associate

& Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.




As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.


Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:


Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role

South Africa Technology & Innovation Centre (SATIC) is the latest addition to the PwC global technology delivery network. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make them fit for the future. We are seeking a dynamic and visionary leader who brings in-depth market experience, who sees technology as a way to enable and drive human innovation and who wants to lead, develop and bring together a community of solvers, to tackle the biggest challenges in society.



If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you . By choosing to join the SATIC, you are choosing to work with and lead teams across territories, harnessing the power of world leading tech and making a difference to real peoples lives.

Summary:

The Operations Coordinator plays a strategic role in ensuring the seamless delivery of administrative and operational support within the consulting team. This function supports executive leadership, project teams, and internal clients by overseeing board materials, meetings, quality assurance processes, and operational workflows. The Manager will lead coordination efforts, mentor junior staff, and drive continuous improvement across administrative functions.

Qualifications /

Certifications required:

Bachelor's degree in Business Administration , Management, or related field.

Experience required:

5 + years' experience in similar administrative or coordination role s Experience in professional services or consulting environments preferred.

Technical Proficiency

Expert-level proficiency in Microsoft Office Suite: Word, Excel, PowerPoint. Familiarity with document control systems and collaborative platforms.

Administrative & Organizational Leadership

Strong organizational skills with a focus on accuracy and efficiency. Proven ability to manage multiple priorities and deliver high-quality outputs under pressure.

Communication & Collaboration

Excellent written and verbal communication skills. Ability to engage professionally with senior stakeholders and clients.

Quality-Focused & Process-Driven

Experience in quality assurance, document review, and process standardization. Ability to lead process improvement initiatives and drive operational excellence.

Responsibilities of role:

Board Pack Oversight

Lead the preparation, review, and finalization of board presentations, governance documents, and executive reports. Ensure alignment with branding, messaging, and compliance standards.

Meeting Governance & Documentation

Oversee scheduling and coordination of internal and client-facing meetings. Ensure accurate and timely capture of minutes, action items, and decision logs. Maintain a repository of meeting records and follow-up protocols.

Advanced MS Office

Guide the creation of high-quality reports, dashboards, and presentations using Word, Excel, and PowerPoint. Ensure consistency and accuracy through version control and formatting standards.

Quality Assurance & Compliance Management

Lead document quality checks and implement QA frameworks across administrative outputs. Develop and enforce best practice guidelines for document preparation and review.

Document & Knowledge Management

Oversee shared drive structures, permissions, and document archiving. Ensure compliance with audit and data protection requirements.

Project Operations Enablement

Support Management with resource planning, scheduling, and operational tracking. Maintain and enhance project dashboards and reporting tools.

Stakeholder Engagement & Communication

Serve as a key liaison across consulting teams, clients, vendors, and internal functions. Ensure consistent communication of policies, templates, and onboarding materials.

Mentorship

Promote a culture of excellence, collaboration, and continuous improvement

Desirable skill sets

include:

Excellent Communication

: Strong written and verbal communication skills to engage effectively with internal stakeholders and external candidates.

Organi

s

ational

Agility

: Ability to manage multiple priorities with precision and attention to detail.

Analytical Mindset

: Comfortable interpreting HR metrics and data to inform decision-making.

Resilience

: Maintains composure and effectiveness under pressure, adapting to changing priorities with confidence.

Curiosity

: Demonstrates a proactive interest in learning and improving HR practices, systems, and processes.

Team Focused:

Values collaboration and contribute s positively to team dynamics and shared goals.

Learning Mindset

: Embraces continuous development and seeks opportunities to grow professionally.

Positive Energy

: Brings enthusiasm and a constructive attitude to daily interactions and challenges.

Approachability

: Builds trust and rapport with colleagues through openness, empathy, and supportiveness.

Proactiveness

: Anticipates needs, takes initiative, and drives tasks forward independently to ensure timely and effective outcomes.

Role related attributes:

Key Attributes

Confidentiality:

Demonstrates discretion and professionalism in handling sensitive information.

Integrity:

Upholds ethical standards and maintains trustworthiness in all interactions.

Accountability:

Takes ownership of tasks and delivers on commitments reliably.

Resilience:

Maintains composure and effectiveness under pressure.

Proactiveness:

Anticipates needs and drives tasks forward independently.

Approachability:

Builds rapport and trust with colleagues and stakeholders.

Adaptability:

Comfortable working with ambiguity and managing change.

Positive Energy:

Brings enthusiasm and a constructive attitude to daily interactions.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

January 9, 2026