Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayxe2x80x99s xe2x80x98iNTTerconnectedxe2x80x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldxe2x80x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Responsible for setup and installation of technical systems, applications, or process designs for clientxe2x80x99s purchased or outsourced technology and business process solutions.

Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements.

May work directly with clients on-site or provide installation support remotely.

Working at NTT

What will make you a good fit for the role?

Summary

As an SAP Senior ALM Enterprise Applications Consultant, you will provide consulting services to clients for support as well as projects in the ALM space. You will be working with business users on their SAP applications and integrating them into our products following the necessary internal or client processes required. You will also help businesses use these solutions more effectively for further development of the systems and processes within an organization.

You will be responsible for technical and functional configuration, administration, documentation, development, implementation, training, and support of application lifecycle management functionality that NTT / Dimension Data provides to our customers. You will be working in a highly skilled dynamic ALM team across multiple clients for support and projects. You will be required to provide assistance and consultation to individuals across the organization within cross-functional teams adhering to the values of DD / NTT. You will engage in forward thinking team sessions where you are encouraged to provide input and will receive transparency on the ALM team ways of work and achievements including future opportunities in the ALM space.

Requirements

Leverages fluency in technical languages, Application Lifecycle Management methodologies, application configuration, implementation and troubleshooting

Demonstrates knowledge of software development life cycle, modelling of business processes, application design patterns, business/functional documents.

Estimates to high level business requirements and provide options analysis and effort required

Demonstrates knowledge of ALM concepts and methodologies including ITIL, Change Control Management, Testing concepts, BPMN and release strategies

Documents, maintains and enhances ALM functionality for productive use at clients

Resolves support issues involving production systems

Drives adoption and value add of ALM functionalities

Execute on authorization troubleshooting when required

Key attention to client and business processes and procedures

Stay current with SAP ALM developments and techniques, research new functionalities and tools, proactively recommends improvements

Interfaces with client and internal business solution and Basis teams.

Skills & Experience

Experience in the following SAP Solution Manager Implementation (Build) modules:

• Process Management (Solution Documentation)
• Test Management
• Change Control Management
• Requirements Management
• Release Management

Experience in the following SAP Solution Manager Operations (Run) modules:

• IT Service Management
• System Monitoring
• Job Monitoring
• Integration Monitoring
• Focused Insights

Work as SAP Technology SME in SAP ALM

Understanding of authorization concepts within the ALM space

Development of standards and procedures for the ALM processes and their relevant functionality

Working experience in SAP implementation projects using Solution Manager as the delivery tool for Requirements to Deploy

Able to communicate clearly and effectively with all levels of management.

Must have strong analytical and problem-solving skills, an ability to work independently, and the ability to multi-task

Key attention to documentation and processes

Comfortable with presenting and training key ALM concepts, processes, and functionality usage

Experience in regulated environments (Pharma, etc.)

SAP Cloud ALM experience advantageous.

PCOE experience advantageous.

Qualifications

Minimum 5 years of experience in SAP Application Lifecycle Management consulting

SAP ALM Certification required

SAP openSAP ALM courses completion required

ITIL Certification advantageous.

#dimensiondatacareers

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer xe2x80x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology xe2x80x93 backed with a 150-year heritage of using technology for good. With 40% of the worldxe2x80x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the groupxe2x80x99s many new xe2x80x98firstsxe2x80x99.

Making a difference xe2x80x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self xe2x80x93 in a progressive xe2x80x98Connected Workingxe2x80x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career xe2x80x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation