Job Description

Are you looking to step up your career in support and have the right interpersonal skills to assist our clients? This job is for you if you are customer-centric, proactive, and possess strong communication skills. As an SAP B1 Senior Support Consultant, you will play a crucial role in providing exceptional support and solutions to our clients, ensuring their needs are met with integrity, empathy, and innovation. About Our Client We are an IT Solutions company providing cutting-edge finance software, ERP systems, managed IT support, cyber security solutions, and cloud management to unlock a businesss full potential. We help ambitious SMEs scale up with over 30 years of experience across multiple leading platforms, offering independent and impartial advice to blend a diverse range of products and services to fit your exact needs. Job Summary The SAP B1 Senior Support Consultant will provide expert support to SAP Business One customers, resolving tickets efficiently and coaching junior team members. This role requires a strong technical background, extensive experience with SAP B1, and proficiency in SQL, SAP HANA, and various reporting tools. This role is for you if: Continuous Learning: You are dedicated to expanding your knowledge and skills, pursuing education and certifications, and contributing to thought leadership within your field. Ownership: You demonstrate exceptional initiative, accountability, and leadership, inspiring others to drive strategic initiatives forward and showing resilience in the face of challenges. Interpersonal Effectiveness: You possess strong interpersonal skills, actively listening to understand others' perspectives, communicating ideas clearly, and building positive relationships with colleagues, stakeholders, and clients. Your daily responsibilities: Customer Support: Resolve support tickets and provide solutions to SAP B1ncustomers. Team Collaboration: Assist and coach junior members of the SAP B1 Support Team. Technical Tasks: Write SQL/HANA queries, perform data migration, and generate reports using Crystal Reports. Boyum Package Management: Utilise Boyum Usability Package, Print & Delivery, and Produmex WMS. Intercompany and BPA: Manage Waldorf Intercompany and Codeless BPA integrations would be advantageous.
Qualifications & Competencies: Minimum 3 years with a partner or 5 years with an end-user. Strong background in SAP B1, SQL, SAP HANA, Crystal Reports, and Boyum packages. Partner experience and knowledge of Produmex WMS, Waldorf Intercompany, and Codeless BPA would be advantageous. Strong understanding of professional service delivery fundamentals & application of business process and ERP knowledge in task delivery. Expert understanding and experience of all SAP Business One modules and accountancy principles. Building strong relationships with business partners. Engages with stakeholders at various levels of the organisation.

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