Job Description

WHO ARE WE: A leading healthcare business

WHO ARE WE LOOKING FOR: A Salesforce.com System Administrator

WHAT WILL YOU DO:

• Serve as primary technical and operational expert for the companies Salesforce & Veeva CRM system
• Manage salesforce.com data feeds and other integrations with SSIS and SFDC utilities
• Provide Medical Representative Team with field support for targeting/alignment and call plan enquiries
• Support marketing and advertising agencies with CRM integration of Vault PromoMats materials
• Prioritize, research and respond to all Medical Representative Operations and Medical field related questions
• Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs, CRM programs, KOL development programs, Veeva reporting and other commercial initiatives
• Design and perform analyses on various Medical Representative activities and initiatives
• Manage the planning, implementation, configuration, and ongoing administration of Salesforce & Veeva CRM deployments, complete regular internal system audits, and preparation for upgrades
• Ensure compliance with corporate policies and procedures, as well as all other applicable laws and regulations
• Assist the Medical Representative Team with new CRM policies, procedures and system capabilities
• Track application changes with version control and ensure that release management is documented and saved
• Leverage problem-solving skills to analyse, measure, and recommend solutions
• Understand, build and give direction to internal and external teams
• Synthesize and communicate results through oral and written presentations
• Provide guidance to Sales management on issues related to areas of support
• Collaborate with internal partners to ensure that areas of responsibility are aligned with business processes
• Work with internal and external partners to enhance and support the CRM platform and process
• Configure Salesforce & Veeva CRM reports including user requirements analysis, creation, user guidance, publishing and maintenance
• Open and manage Veeva Help Desk issues through to resolution by triage and monitoring progress
• Conduct analysis and documentation of existing business processes; recommend process improvements
• Manage operational requests and assist in the escalated triage of support issues, working with diverse user groups
• Assist in gathering requirements to continuously improve the Veeva platform
• Produce documents for IT such as specification, test plan, test result, change control material, operational record, user guide, etc.

WHAT DO YOU NEED:

• 5 years Salesforce.com/Veeva Administrator experience
• Experience with MS SQL Server SSIS
• Proficiency in reporting and data analytics tools, e.g. Power BI
• Strong attention to detail; Self-discipline for time-management
• Well organized, adept at working independently
• Customer-focused approach to business responsibilities and commitment to timely project delivery
• Effective communication skills with the ability to present analytical and operational content
• Ability to manage and optimize internal and external relationships
• Flexible and able to effectively deal with ambiguity
• Work effectively across functions as a team player
• Ability to succeed in fast-paced entrepreneurial environment

The following degrees would be preferred for the role
o Bachelor's degree in Information Systems
o Bachelor's degree in Information Technology
o Bachelor's degree in Computer Science
o Bachelor's degree in Business Science
o Bachelor's degree in Engineering
o Bachelor's degree in Marketing Management

WHAT WILL MAKE YOU STAND OUT:

• Veeva Certified & Veeva Vault experience
• Experience loading and reporting with 3rd party pharmaceutical data.
• Experience in targeting and alignments preferred
• Operations and analytics experience within the pharmaceutical industry

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