Job Description

About us
Ninety One is an independent, active global asset manager with 139.7 billion of assets under management.

Established in South Africa in 1991, as Investec Asset Management, the firm started offering domestic investments in an emerging market. In 2020, almost three decades of organic growth later, the firm demerged from Investec Group and became Ninety One.


Our distinctive capabilities sit within differentiated fixed income and credit as well as specialist equities, and we have a unique perspective and approach to investment opportunities presented by emerging markets and the energy transition.


*as at 30 June 2025


At Ninety One we are committed to providing equal employment opportunities. We have a strong belief in giving individuals the freedom to be themselves and ensuring all diverse perspectives are heard. Our culture provides all of our people, no matter what their background, with the opportunity to build a rewarding career.
About the team
The User Technology team consists of 13 members globally supporting 1200+ staff across various offices. This team provides a high level of personable remote or onsite desk side support to the entire firm working closely with the various IT teams and external vendors to ensure a stable, efficient, and positive user experience for our end users.


We are seeking an enthusiastic, hardworking, and driven individual to join our team. The ideal candidate will be a self-starter with an entrepreneurial mindset, capable of taking initiative and finding innovative solutions. Customer service orientation is paramount, and we are looking for someone who is constantly seeking ways to improve our service to the firm.
In this role you will:

+ Resolve incidents within Operations Level Agreement (OLA) and Service Level Agreement (SLA) timeframes
+ Maintain the technical knowledge base by creating, editing, and publishing "How To" guides for future use
+ Escalate unresolved issues to appropriate internal teams, maintaining ownership of tickets and seeing them through to resolution
+ Keep incident, service requests and problems up to date with all relevant information on an ongoing basis.
+ Follow up and update users with status information regarding their tickets
+ Liaise with external data providers and vendors to ensure resolution of incidents and problems.
+ Manage IT supplies, headsets, monitors, desktops, laptops, and mobile devices. Ensuring the asset register is updated
+ Maintain a positive customer support experience and build strong relationships across the business
+ Provide after-hours and on-call support when needed
+ Share knowledge, ideas, and best practices with other team members
+ Maintain and protect confidentiality with regards to all aspects of caller information
+ Educate and encourage users to make use of self service and automation tools
+ Install, configure, test, and roll out of PCs, laptops, tablets, phones, and printers
+ Provide point-of-contact support on the Tech Bar for walk-up user support and set-ups
You should consider applying if you have:

+ 3+ years of experience working in an IT support role
+ A proven interest in technology, AI, Automation tools
+ Analytical and problem-solving skills
+ The following system skills: ServiceNow (or other relevant ITSM toolset), Windows 11, Microsoft Active Directory/Azure AD, Microsoft Exchange 2016, Mimecast, Citrix, Microsoft Office 365, MDM/MAM Technologies e.g., Microsoft Intune, Cloud Technologies e.g., OneDrive for Business, Installation of market applications such as Bloomberg, Factset & thinkFolio, Eikon & Microsoft SCCM (Software deployment, application packaging)
Some of the attributes we look for in a person are:

+ The ability to build and maintain meaningful relationships
+ Strong critical thinker
+ The ability to 'approach and own' and continuously look for opportunities to develop
+ A strong belief in doing the right thing
+ Driven by results#LI-DNI