Job Description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the role

Lyra Health is seeking a talented Salesforce Administrator to join our multicultural team. The ideal candidate will have a passion for leveraging technology to improve mental health services and a proven track record of success in Salesforce administration. This role will be instrumental in optimizing our Salesforce platform, ensuring smooth operations, and empowering our team to deliver exceptional care. The successful candidate will directly interact with our global network of users, providing support and troubleshooting assistance.

This role can be carried out from our Johannesburg, South Africa office, hybrid, or fully remote/virtually. Remote candidates must be physically located within South Africa. Ideally, candidates would be able to attend pre-planned onsite meetings.

Key Responsibilities

User Management:

Create, modify, and deactivate user accounts Assign user profiles, roles, and permissions Manage user licenses and entitlements

Data Management:

Import and export data Clean and standardize data Backup and restore data

Configuration:

Configure Salesforce objects, fields, and page layouts Create and customize reports and dashboards Set up workflows, approvals, and automation rules

Support:

Provide technical support to users Troubleshoot issues and resolve problems Train users on Salesforce features and best practices

Updates and Upgrades:

Research and recommend Salesforce updates and upgrades Assist in the implementation of new Salesforce features

Security:

Implement and maintain security policies and procedures Monitor security logs and address any issues

Qualifications

3+ years of experience as a Salesforce Administrator or equivalent role. Strong understanding of Salesforce core concepts and features. Excellent organizational and problem-solving skills. Strong interpersonal skills to effectively communicate and collaborate with users from diverse cultural backgrounds. Experience with data import/export, data cleaning, and data validation to maintain data accuracy and integrity. Service desk system experience like Jira or similar to manage and prioritize support tickets.

In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not "sell" or "share" personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.