Salesforce Administrator

Hermanus, WC, ZA, South Africa

Job Description

Introduction


The culture at FinGlobal revolves around putting clients first, and our employees exemplify this commitment through their adherence to our unique values.

Integrity
Accountability
Excellence
Innovation


These principles guide our performance, improve our reputation, and prepare us for the future.






Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.


Role Purpose


The Salesforce Administrator is a member of the Information & Communications Technology (ICT) team reporting to the Head of Business Enablement.

The Salesforce Administrator assumes the primary responsibility for overseeing all aspects of Salesforce within an organisation where they are the expert. The role includes customizing, configuring, and developing the Salesforce platform using languages like Apex and Visualforce. The role drives initiatives to streamline workflows, automate processes, and optimize the platform's effectiveness, ensuring it aligns with the organization's strategic goals.





Requirements



It is desirable that the candidate have proven expertise in both business and technical facets of the role, including:


Relevant tertiary qualification in Computer Science, Information Systems, or related


Salesforce Administrator Certification (Salesforce Certified Administrator).


Minimum of 3 years' experience in Salesforce Administration and release


Ability to solve problems and/or deliver innovative


Ability to cope well under pressure and remain calm in dynamic situations is


Ability to prioritise and focus on multiple tasks to achieve positive outcomes is


Demonstrated ability to work independently and as part of a


Ability to explain complex issues in easily understood language that convey key messages successfully at all levels of the organisation.



Duties & Responsibilities

System Administration



Serve as the primary system administrator for the Salesforce environment (Sales Cloud, Service Cloud, Experience Cloud).


Internal user management, including creation of accounts, profiles, permission sets, and roles.


Manage login policies, system security settings, and field-level security/sharing rules.


Handle core administrative functions, including workflows, reports, dashboards, and routine system tasks

Configuration & Development




Design, configure, customize, and test business solutions on the Force.com platform according to specifications and standards.


Create and maintain custom objects, fields, page layouts, record types, and apps.


Build advanced automation solutions using Flows, Process Builder, and Approval Processes where required.


Configure and customize Digital Experiences (Experience Cloud) to align with business requirements.


Maintain and/ or troubleshoot existing Salesforce integrations with external systems using APIs, Web Services, and AppExchange products.


Adhere to architectural standards.

Data Modelling & Management




Design and implement custom data models, including objects, fields, and relationships where standard Salesforce structures are insufficient.


Import, export, and update data using tools (Salesforce Inspector, Data Loader).


Maintain data integrity through deduplication, validation, and cleansing processes.


Build and maintain advanced reports, dashboards, and analytics for business decision-making

Automation




Implement declarative automation (Flows, Apex, platform events).


Evaluate and recommend software products based on functionality and value.


Design and maintain Salesforce process automations to streamline business operations

Testing




Manage sandboxes (refreshes, seeding) and migration of master data.


Prepare test cases, test data, and test for quality.

System Maintenance & Upgrades




Monitor system health, performance, and error logs.


Resolve configuration and system issues proactively.


Manage releases, system upgrades, and integrations with other platforms.


Stay current with Salesforce releases, new features, and best practices.

Security & Compliance




Enforce data governance and compliance standards across the platform.


Maintain security policies, role hierarchies, permission models, and data sharing rules.


Ensure adherence to company and regulatory compliance requirements

Support & Training




Provide first-line technical support, troubleshoot issues, and manage support tickets.


Identify recurring issues and recommend long-term solutions.


Deliver training, documentation, and guidance to end-users to drive adoption.


Keep stakeholders updated on task progress in line with Agile methodologies

Collaboration & Vendor Management




Partner with developers and third-party vendors on complex customizations and integrations.


Collaborate with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.


Communicate and align with mobile app developers where Salesforce functionality integrates with apps

Documentation & Reporting




Create and maintain documentation on processes, policies, and system configurations.


Track time spent on tasks and report progress against deliverables.


Maintain clear communication with stakeholders regarding development and release schedules.

General




Deliver a configured CRM system on the Salesforce platform to meet business requirements.


Ensure ease of maintenance by implementing best practices and architectural standards to limit customization.


Enhance the CRM system to meet time, quality, and cost expectations.

Compliance




Comply with all company standard operating procedures (SOPs), policies, guidelines, and procedures.


Comply with all regulatory rules, including but not limited to FSCA, FAIS, and SARB (where relevant).

KEY RELATIONSHIPS


=====================



Internal

Primary





Information & Communications Technology (ICT) team members - interact and communicate to ensure successful delivery of project/programme outcomes.
Chief Operating Officer (COO) and Head of Business Enablement

-

to seek advice, direction, and guidance on delivery of successful project

Secondary





Risk and Compliance - to consult and seek advice on financial / business risks, controls, mitigating actions and response.


External



Salesforce system integrators (Salesforce.com).
Technical resources from external companies.



Competencies




Managing Relationships



Works to build and maintain friendly, and constructive relationships with colleagues and business partners; is responsive to the needs, and opinions of others.

Ability to plan and

organize





Able to prioritize and plan multiple tasks and yet be flexible and adaptable in revising plans and priorities on short notice to achieve objectives.

Sense of urgency



Able to cope with pressure and show ability to deal with urgent matters.

Action Orientation



Initiates action to achieve objectives within set deadlines and pro-actively takes responsibility for achieving work objectives and shows willingness to go the extra mile.

Decision-making



Able to come to a decision, whether it be to further an investigation or for purposes of recommendation / escalation to management.

Resilience



Able to tolerate and persevere in a reactive environment. The tolerance to deal with conflicting information. Displaying the perseverance, energy and drive to persist, despite interruptions and unforeseen / unexpected changes until tasks have been successfully completed. Able to deal with ambiguity.

Systems knowledge



Familiar and proficient with MS Office (Outlook, Word, and Excel). Sound understanding and proficiency with FinGlobal Group CRM system (Salesforce).

Product Knowledge



Advance knowledge of the products and/or services FinGlobal Group offers to their customers locally and internationally.

Adaptability



Willingness to learn and adjust to a changing work environment.


Co-operation &

teamwork





Co-operative in planning and striving to see that the goals and objectives of the company are being realized.

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1552306
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hermanus, WC, ZA, South Africa
  • Education
    Not mentioned