Job Description

Job Title: Salesforce Administrator & Automation Specialist

Overview: We're looking for a proactive Salesforce Administrator who can go beyond standard admin tasks and help us supercharge our sales and operations stack. The role is hands-on: automating workflows, integrating apps, and using AI tools to make Salesforce and BookNow seamless, scalable.

Key Responsibilities:

Configure, maintain, and optimize Salesforce (reports, dashboards, flows, emailers). Automate communications and workflows (trigger-based emails, task automation, follow-ups). Build and manage Web-to-Lead forms and app integrations (including BookNow, marketing tools, payments, etc.). Explore and implement messaging integrations (e.g. Twilio for SMS/WhatsApp). Use LLMs (e.g. Gemini, ChatGPT) for automation, data enrichment, and content generation inside workflows. Apply basic HTML skills for email templates, landing forms, and front-end tweaks. Maintain data quality, manage user access, and troubleshoot issues. Provide support, training, and best practices for internal users.
Requirements:

Proven experience as a Salesforce Administrator (Sales Cloud). Strong Salesforce configuring skills (flows, automations, dashboards, web-to-lead). Comfortable with basic HTML/CSS for email and form customization. Exposure to APIs, integrations, and third-party connectors (Zapier/Make advantageous). Familiarity with Twilio, marketing automation, or booking platforms a plus. Curious and resourceful -- able to leverage AI tools (Gemini, GPT) to streamline work. o Strong problem-solver with a process-driven mindset
Job Type: Full-time

Pay: R10000,00 - R12500,00 per month

Ability to commute/relocate:

Cape Town, Western Cape (City of Cape Town): Reliably commute or planning to relocate before starting work (Required)
Education:

High School (matric) (Required)
Experience:

Salesforce: 2 years (Required) basic HTML/CSS for email and form customization.: 1 year (Required) Exposure to APIs, integrations, and third-party connectors: 1 year (Preferred)
Language:

fluent English (Required)
Work Location: In person