Job Description

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.
Responsibilities:

• Training Program Development:

Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.

• Training Delivery:

Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.

• Sales Coaching:

Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.

• Performance Evaluation:

Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.

• Sales Techniques:

Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.

• Product Knowledge:

Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.

• Compliance and Regulations:

Educate on industry regulations, compliance requirements, and ethical sales practices.

• Documentation:

Maintain accurate records of training sessions, attendance, and performance improvement plans.

• Continuous Improvement:

Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.
Qualifications:

• 2+ years' experience in FSP training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Excellent presentation and communication skills.
• Ability to motivate and inspire sales teams.
• Proficiency in using training tools and technology.
• Detail-oriented with excellent organizational skills.
• Patience and the ability to provide constructive feedback.
• Certifications in sales training or relevant field (FAIS and SSETA accreditation would be advantageous)

Benefits:
Competitive salary and performance-based incentives.
Professional development and ongoing training opportunities.
Collaborative and supportive team environment.
If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.
Application Process:

Skills Required