Job Description

Job Summary

To find out more, click Apply or head on over to Crayon to review the full spec and apply?

https://crayon.jobs/jobs/south-africa/pretoria/sales-support-specialist-r1-000-bounty/1170

How you'll role

As a Sales Support Specialist, you will be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking and managing sales leads, coordinating quotes with sales packs, and providing customer service. You will also be responsible for recording and reporting on sales data. The ideal candidate has good time management and organisational skills. You should also demonstrate excellent interpersonal communication and customer service skills.

What you'll do

• Answering lead/customer inquiries, scheduling meetings and sales appointments, and following up with leads/customers
• Compiling a daily list of sales leads, assessing sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports
• Recording sales trends, liaising and supporting account managers to develop and implement sales strategies
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organised and accessible filing system
• Managing and maintaining the CRM
• Handling sales administrative duties for the company and its executives and management teams as may be required
• Scheduling lead/customer meetings and conferences
• Reporting any unusual activity to your supervisors
• Developing processes and protocols where necessary

What you'll need

• A high school diploma or equivalent
• A bachelor's degree or a diploma in marketing, business, or a related field may be advantageous
• Experience in administration and high-volume office work may be advantageous
• Strong analytical, organisational, and time management skills
• Excellent team working, motivational, interpersonal, communication, and customer service skills
• Computer literacy, data capture, IT skills, and typing skills. Use of MS Office as well as ability to quickly learn how to use online/cloud based systems and tools
• Strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers
• Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products. Well-spoken and professional
• Should be able to use critical and creative thinking to identify and resolve issues that may present themselves
• An understanding of sales principles and customer service practices
• As this is a sales related role, experience working within sales teams/departments is imperative

To find out more, click Apply or head on over to Crayon to review the full spec and apply?

https://crayon.jobs/jobs/south-africa/pretoria/sales-support-specialist-r1-000-bounty/1170

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