Job Description

Be Part of the Criminal Defense Revolution at Michael & Associates, Attorneys at Law!
At Michael & Associates, we're more than just a law firm--we're transforming what criminal defense can be. Founded in Austin, Texas, we've rapidly grown into one of the largest and most sought-after criminal defense firms in the state. Our success is driven by a powerful blend of bold legal strategy and cutting-edge technology that delivers exceptional results. And we're only getting started.
About the Role: Sales Intake Representative
As a Sales Intake Representative, you'll be the first point of contact for prospective clients--serving as the warm, knowledgeable voice that introduces them to our firm. You'll guide them from their initial outreach through to a formal legal consultation with one of our experienced attorneys. Your empathy, professionalism, and clarity will set the tone for a strong and lasting attorney-client relationship.
What You'll Do Every Day

• Create Exceptional First Impressions

Represent the firm with warmth, confidence, and professionalism from the very first interaction. Make clients feel heard, supported, and understood. * Handle Client Calls with Care
Respond to inbound inquiries from potential clients. Answer questions clearly, assess their needs, and schedule consultations with our legal team. * Own the Client Journey
Collaborate with internal teams to coordinate appointments, follow-ups, and ensure a seamless client experience from first contact to attorney handoff.
Why Join Us?
This isn't just another intake role--it's a chance to join something bigger:

• Be part of a high-impact, fast-paced team that values innovation, efficiency, and client-first thinking.
• Gain hands-on experience in the legal industry with a firm that's scaling rapidly.
• Play a crucial role in delivering premium legal services to clients during one of the most critical moments in their lives.
• Work in a culture that embraces technology, collaboration, and high performance.

If you're empathetic, organized, and passionate about making a difference, this is more than just a job--it's a chance to be part of something transformative.
Ready to help shape the future of criminal defense?
Apply today and join the team at Michael & Associates.
Requirements

• Proven sales experience in a call center environment is required, or alternatively, a minimum of 2+ years in a customer service call center role. This is a non-negotiable qualification.
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

*Please submit a copy of your CV in English.
Benefits

• Competitive Pay - Start at $7 per hour, plus monthly team performance bonuses.
• Remote Work for Life - Embrace a permanent work-from-home setup.
• Career Growth - Unlock opportunities for advancement and professional development.
• Innovative Culture - Thrive in a collaborative, inclusive environment that values creativity and new ideas.

Skills Required