Job Description

Job Details
Responsible for the running and commercial performance of a retail outlet.
Key Performance Areas:
1 Plans and Organizes Resources

• Ensure equipment & machines are in working order
• Ensure certification of vessels (with the assistance of representatives)
• Co-ordinate maintenance of safety equipment e.g. fire extinguishers
• Plans projects
• Develop equipment spares lists
• Analyse parts inventory
• Plan work schedules
• Compile Maintenance programs
• Implement Maintenance programs
• Order parts/spares
• Coach learners i.e. sales trainees/sales person
• Manage Assistant Managers, Supervisors, Technicians & Assistants performance
• Develop & Implement policies /procedures at team level
• Solves complex problems (people & technical)
• Records, documents & communicates information at store level
• Implements & improves visual management (sales, targets, trends etc.)
• Maintain corporate standards
• Reviewing and implementing individuals pay/transfers/promotions/increases

Manages and Leads Staff

• Recruit & Select new employees
• Organize individual/team work activities and resources
• Prioritize use of time (own and team)
• Conduct team meetings
• Develop & assess individual & team objectives / targets / measures / performance
• Initiate individual & team conflict resolution processes
• Resolve individual/team problems
• Manage & maintain store QM / OHS implementation
• Initiating & conduct enquiries (discipline, performance and competence related)
• Issuing instructions & warnings
• Assessing individual competence
• Conducting performance counselling
• Handles grievances
• Identify individual/team learning gaps
• Develop individual learning plans
• Develop team skills matrixes
• Manages store/work area resources

Manages Store Finances & Stock

• Review & analyse financial reports/documents (debtors age analysis, credit limit exceedance, outstanding cash sales, month end income and expenditure, etc.)
• Create & Monitor budget allocation & controls expenditure
• Conduct risk analysis activities i.e. customer credit profile, debtors credit, in store fraud & theft
• Analysing expenditure i.e. in and between stores
• Order stock i.e. Tyres, accessories, wheels, et
• Audit stock
• 4 Sells products/services & Seeks new sales opportunities

• Implement in-store promotions and displays
• Visit companies i.e. with fleets, motor dealers etc. to sell products/services
• Advise Customers on product availability, costs, performance & options
• Advise Customer on correct requirement (e.g. tyre replacement as opposed to repair, correct size etc.)
• Identify new/further sales/service opportunities (e.g. rims, service i.e. time for new tyres)
• "Sell up" on specials
• Identify incorrect opportunity (e.g. wrong sizes/parts)
• Check tyre condition
• Check rim condition
• Conduct pre-inspection for damage/missing components
• Drive car to verify defects

5 Builds & Maintains Customer Relations

• Visit companies i.e. new customers to follow up on service/resolve complaints
• Identify and interpret Customer complaints/queries
• Resolve Customer queries/complaints
• Follow up after Services

6 Analyses Financial & Stock Reports/Documents

• Control credit notes
• Check and sign GRV's
• Input GRV's on 4GL
• Interpret alignment reports (graphic and column)
• Explain report to Customer (fault finding)
• Generate, Compare, Analyse and action reports (debtors age analysis, credit limit exceedance, outstanding cash sales, sales mix, stock holding, etc.)
• Generate invoices
• Analyse days invoicing
• Generate, follow up & resolve TEC's
• Process orders
• Generate quotations

Qualifications and Experience:
Minimum Qualification o Matric
Preferred Qualification o Post-Matric qualification - retail/sales related
Minimum Experience o Experience in Managing staff

• 2 yrs.' experience tyre retail industry

Preferred Experience o Experience in Managing/Leading staff

• 5 yrs.' experience in retail industry

Competencies:
Knowledge

• Market Knowledge, Tracking Budgets, Product & Service, Stock Management, Managing Staff, Supplier's specification(s)

Skills Required