Job Description

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Job Title

Sales Enablement & Training Specialist (SDR - BPO/Call Center)

Location

Remote

Time Zone

US Time Zones (EST-PST)

Role Overview

We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes. The ideal candidate has hands-on experience in sales leadership, understands outbound sales motions, and is highly operational, tech-savvy, and process-driven.

Key Responsibilities

Lead the onboarding and training of all new SDR hires in a BPO/call center salesenvironment Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, salesmethodology, and performance improvement modules Create structured work modules and training content within an LMS platform Manage, coach, and mentor SDRs and team leadsto drive performance, quality, and consistency Build, manage, and maintain lead lists in collaboration with salesand operations teams Ensure SDRs are trained on lead management, outreach sequencing, and CRMbest practices Partner with salesleadership to align training programs with performance goals and KPIs Implement and optimize operational processes, workflows, and salesenablement automations Monitor SDRperformance metrics and provide targeted coaching and retraining as needed Serve as a subject matter expert on salesdevelopment best practices within a BPO environment

Required Qualifications

Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume salesenvironment Proven experience training, coaching, and managing SDR or inside salesteams Strong understanding of salesdevelopment roles, outbound prospecting, and lead management Demonstrated ability to create structured training programs, work modules, and enablement content Operationally strong with the ability to design, follow, and enforce repeatable processes High level of technical proficiency and comfort working with LMS platforms, CRMs, and salestools

Non-negotiable:

Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies. Candidates without this experience will not be considered.

Preferred Qualifications

Experience building or scaling SDRtraining programs from the ground up Familiarity with salesenablement frameworks and methodologies (e.g., outbound cadences, qualification frameworks) Experience implementing or optimizing salesautomations and workflows Background in BPO operations or outsourced salesteams Exposure to performance management, quality assurance, or callcoaching programs

Tools & Technology

Learning Management Systems (LMS) CRM platforms (e.g., Salesforce, HubSpot*, or similar)
Salesengagement and dialer tools Lead sourcing and list management tools Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar) Automation and workflow tools for salesoperations and enablement


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