Voyc, an award-winning leader in contact centre AI software, helps financial services companies be compliant and improve customer service by monitoring 100% of their customer interactions. Voyc uses artificial intelligence to transcribe and automatically analyse and review interactions to identify and handle problematic interactions (customer complaints and interactions with vulnerable customers) according to regulatory requirements. The AI solution xe2x80x9clistensxe2x80x9d for potential problems and compliance breaches and alerts users (supervisors and quality assurance teams) of calls that need further review and remediation.
Financial services companies have a huge compliance problem, particularly in the context of contact centre quality assurance. These companies struggle to monitor 100% of customer interactions due to the high cost of employing more and more quality assurance assessors. As a result, the average company monitors only 4-5% of customer interactions. This results in a large number of unchecked interactions, including complaints, compliance breaches and poor agent behaviour.
Thatxe2x80x99s where Voyc comes in! Voyc has built strong compliance models and cutting-edge software to revolutionise the contact centre quality assurance process. In 2021, Voyc was selected as the winner of the Accenture Blue Tulip Awards and the KPMG Digital Innovation Challenge. All of this has been achieved by our team of highly-motivated, diverse and purpose-driven individuals.
We're looking for a go-getter Sales Development Rep, ideally someone with experience in fields such as telemarketing, insurance call centers, retail sales, recruitment (agency side), or real estate. If you're eager to transition into the B2B software and financial services sector, this role at Voyc could be an excellent fit for you. Your primary focus will be to help find untapped sales leads among midmarket financial service firms in the UK. You'll be the first touchpoint, working with our UK Account Executive and Co-founder/CEO to open doors for sales. If you're comfortable with cold calling and ready for a new challenge, this is a prime opportunity. This role offers a pathway for career growth, including the chance to become an Account Executive
Do you want to be part of a team that is making the world a more consistent and caring place through innovative software solutions? If so, we have the perfect opportunity for you! Voyc is a SaaS start up focused on using cutting-edge AI, Machine Learning and other technology to deliver a product that promotes positive change in society by increasing Consistency and Care in call centres for regulated companies. You can find out more about us at and meet the team and dig into our values on our
Requirements
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.