Job Description

Job Summary

Your primary function would be dual, a ) to provide support to our Sales Managers in the continuous development of existing and prospective Dream Vacations Club (DVC) clients , and b) to sign up new deals, perform upgrades, and schedule appointments.

DUTIES:

• Represent Dream Hotels & Resorts (DHR) in a positive and professional manner.
• Collaborate with all personnel and external contacts to satisfy clients and meet company objectives.
• Identify and assist in the creation and implementation of departmental improvement solutions.
• Arrive on time, support the Sales Team, and schedule
• At all times hold a positive, friendly and obliging attitude, whilst ensuring a professional telephone etiquette
• Maintain a clean and organized work environment.
• Ad hoc duties assigned by your manager.

Administrative duties :

• Keep accurate sales targets, data collection, & reports for Business Managers (weekly and monthly).
• Manage Contract Administration Requests such as additions, deletions, and amendments to upgrades and new sales.Develop quotations (Needs analysis) on each call
• Conduct ongoing customer needs, analysis of customer requirements through first-party resources to identify the best product for the client
• Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items.
• Conduct regular customer review calls in accordance with the customer review procedure and follow up as needed.
• Assist with customer escalation in accordance with the escalation procedure.
• To hit the target, make routine follow-up calls in accordance with the renewal procedure. Renewal Sales Objectives
• completed Dream Escapes' Sales and appointments for DVC
• Following up's with clients daily and weekly for appointments set to our sales team
• Perform ongoing and timely reporting functions such as quotes, bookings, and upgrades.
• Contribute to the completion of sales pipelines.
• keep track of leads received & outcomes thereof for month-to-month sales reports.

Requirements

• Min of 8 - 12 yrs exp in Supporting a Sales Team
• Matric
• Tertiary qualification would count in your favour

Ideally you would stay within a radius of 20 km from Bryanston city centre

OR

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