Job Description

About The Company:
With over 30 years of experience, this company designs and manufactures a wide range of innovative pool covers, including thermal, safety, and automated solutions tailored to local conditions. It is known for its strong focus on child safety, sustainability, and customer education through platforms that promote pool safety awareness.
The role involves managing and nurturing relationships with existing clients while actively identifying and securing new business opportunities.
Responsibilities:

• Client Engagement:
• Build and maintain strong relationships with pool shops, builders, architects, developers, and OEMs. Ensure regular contact through calls, visits, and email.
• Sales Growth:
• Drive sales through strategic plans, targeting a minimum 25% market share across thermal, safety, environmental, and automatic pool covers.
• Dealer Training:
• Provide product and installation training for outlying dealers and certify both installers and counter staff.
• Customer Service:
• Manage customer enquiries, recommend products, close sales, ensure COD payments, and deliver high-quality after-sales service.
• Operational Execution:
• Oversee measurements, fittings, deliveries, and ensure timely, complete, and quality service (OTIFQ).
• Feedback & Compliance:
• Act on customer feedback, ensure CPA compliance, and resolve complaints and snags promptly.
• Marketing & Promotion:
• Represent the brand at industry shows, implement marketing campaigns, and communicate product updates through newsletters and direct mailings.
• Industry Involvement:
• Attend NSPI meetings and actively network to stay informed and build referrals.
• Sales Performance:
• Achieve monthly sales targets (R200,000), maintain a 40% conversion rate, and ensure consistent quote generation.
• Brand Development:
• Contribute to brand visibility, product innovation, and customer-centric improvements within the organisation.

Key Objectives:

• Meet/exceed personal and branch sales targets.
• Maintain a minimum 40% conversion rate.
• Deliver all products/services on time and at the right quality.
• Uphold customer satisfaction with zero unresolved complaints or snags beyond 7 days.
• Ensure zero overdue debtors (30+ days).
• Implement and review customer strategies monthly.

Daily Activity & Reporting:

• Engage with key market players, close sales, and collaborate with the internal sales and distribution team. Report to the Operations Manager in Cape Town.

Requirements:

• A matric/Grade 12/or equivalent.
• Own transport and a valid drivers license.
• At least 2 years appropriate sales experience.
• Excellent English and Afrikaans communication Skills
• Computer literate i.e. communicates via email, be able to write a business letter,
• use Word and Excel and be able to learn Zoho.

Skills Required