Job Description

Job Summary What you'll be doing

• Develop and maintain strong supplier and client relationships, acting as a key liaison
• Conduct weekly and quarterly client feedback meetings, ensuring SLA compliance
• Resolve client complaints efficiently and implement continuous service improvements
• Monitor and report on contract profitability, budgets, wage costs, and asset registers
• Ensure compliance with health and safety standards, OHS audits, and incident reporting
• Provide leadership to site teams, conduct performance reviews, and identify training needs
• Drive operational standards, resource planning, and leave/absenteeism management
• Support business growth through upselling, cross-selling, and developing new client leads
• Maintain confidentiality and ensure all company policies and procedures are followed

What you'll need

• At least 3 years' experience in a management or contract management role (preferably in facilities, cleaning, or hospitality services)
• Strong communication, people management, and client-facing skills
• Proven experience in SLA management, OHS compliance, and budgeting
• Knowledge of South African labour and health & safety legislation
• Proactive, organised, solutions-driven, and committed to quality
• Relevant qualifications in facilities management, operations, or similar (advantageous)
• A valid driver's license and own vehicle (mandatory)

What is in it for you?

• Join a respected service provider with national operations
• Permanent opportunity based in Gauteng.
• Grow your career into future Area Manager or Ops Manager opportunities
• Competitive salary: R20 000 to R25 000 (inclusive of a 5.25% provident fund contribution)
• Work in a company that values performance, integrity, and service

A Few Things to Know

• This is a fast-paced role requiring professionalism, initiative, and strong leadership
• You'll need to manage rosters, performance, and operational resources effectively
• The role requires strict adherence to health, safety, and company protocols
• The Contract Manager will report directly to the Operations Manager/Executive Housekeeper
• Valid License and own vehicle (Mandatory)

Ready to Apply?
Click Apply and please complete your application in full.
If you don't hear from us within 3 months, your application was not successful. However, we may contact you for other roles in the future (with your permission).
Data Privacy Notice
By applying, you consent to Elchemie processing your personal data for the purpose of job matching. Your data will be securely stored and shared only with trusted service providers and clients.
Elchemie
Recruiter

Skills Required