Job Description

Closing Date: 2025-07-10
Job Type: Contract
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
The purpose of the Sales Agent role is to serve as a brand ambassador for the company by driving growth in market share through the sale of vehicle term service plans. The ideal candidate will achieve this by educating customers on the value and benefits of our products, delivering exceptional customer service, and consistently exceeding sales targets
Description
RESPONSIBILITIES

• To maximise policy sales and monthly written premium in a compliant and customer centric manner.
• To be responsive, courteous and professional in dealing with the Company's supporting lead providers and customers.
• To execute the sales process with skill, knowledge, diligence and integrity.
• To optimise each lead by selling additional products where these are available.
• To use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customers.
• To accurately identify the needs of the customer by asking effective questions and listening attentively.
• Match benefits accordingly and demonstrate how a product satisfies their needs.
• To understand objections and overcome them with an appropriate response.
• Strive to become an expert in your field through observation and collaboration.
• To continuously improve skills through practising areas identified for improvement.
• To share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team.
• To be self-motivated, maximise productivity and able to manage one's time effectively when working from home.

Minimum Requirements
REQUIREMENTS
QUALIFICATIONS

• Matric
• FETC: Short-term Insurance NQF4 or better (Required)
• RE5 (Required)
• Meet the regulatory requirements (e.g. DOFA period, FAIS Fit & Proper)

EXPERIENCE

• 3 years of call centre sales experience
• 2 year of Term Warranty/Service plan experience is essential
• Fluency in English is essential plus one other official language

SKILLS AND KNOWLEDGE

• Sales Driven
• Goal Orientated
• Self-Accountability
• Time Management
• Excellent verbal and written communication skills
• Computer literate
• Needs Analysis skills
• Attention to detail
• Problem-solving
• Adaptability to change
• Stress tolerance
• Resilience
• Driven and motivated
• Negotiation Skills
• Compliance and Rule Orientated
• Strong work ethic
• Proactive
• Deadline driven

VALUES
Passion

• We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence

Care

• We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us

Integrity

• We always do the right thing, even when nobody is watching!

Growth

• We always strive to make a positive contribution on our journey to significance! We (us and the business) grow, because our people grow! Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations.

Diversity

• We respect and cherish each other and listen to all opinions! We are all unique, which makes the "us" stronger! Through collaboration, we ensure that the whole is greater than the sum of its parts